Connecting, networking, and engaging with new employers and partners, inviting them to work with the DWP to build and maintain strong, effective relationships on an ongoing basis by liaising and communicating regularly via telephone and email as well as f2f and Microsoft Teams meetingsWorking individually and collaboratively as a team to organise, deliver and facilitate pre-screening, assessment and recruitment sessions and larger scale job fairs/events – scheduling and booking appointments, diary management and planning, as well as coordinating and working with others to share feedback, areas of improvement and good practicesDirectly monitoring and supporting the end-to-end recruitment process for customers by providing an excellent service to help with creating tailored CV’s and cover letters, extensively preparing them for interviews and to explain and assist with HR procedures and policies such as right to work checks, pre-boarding, onboarding as well helping them to comprehend and understand contracts and any general employment jargonCreating engaging advertising campaigns to promote recruitment and information sessions for employers and partner organisations using various methods of digital communication – for example, creating and delivering PowerPoint presentations within face-to-face and Teams meetings and using Word to create promotional flyers and postersGathering, analysing, and inputting data within Excel spreadsheets to track and relay information across the wider North London District Employer and Partnership Team to ensure performance and productivityBeing an integral part of the DWP’s North London District Employer and Partnership Team, consistently meeting and exceeding targets, whilst managing competing governmental priorities efficientlyRepresenting the DWP as the single point of contact for the London Borough of Camden at regional meetings as well as conferences and events with employers and partners from a variety of industries/sectors

Being the first point of contact within a Jobcentre Plus (JCP) as a member of the Front of House team to effectively and efficiently provide IAG, help and support on a wide range of topicsAnswering questions/queries and handling customer issues or complaints as well as dealing with escalating situations, conflict resolution and prevention and customers with a variety of complex needsSignposting and referring customers to reliable and trusted partner organisations to provide in-depth help and supportBuilding positive relationships with the local community - encouraging, motivating, building and restoring trust in the government and its ability to help those most in need

Conducting regular, 1-2-1, in-person appointments providing quality information, advice and guidance to help and support customers into employment and training opportunities through suitable referrals and making timely decisions based on their needsOffering quality IAG to customers about job search actions, supporting them to job search effectively in a largely digital worldWorking as a 'Kickstart Scheme' Work Coach (exclusively with a caseload of 18 to 24-year-old customers) to encourage youth engagement - playing a key role in sourcing, helping and nurturing talented young people enhance their potential to secure and flourish within an apprenticeship, internship role or employment and training opportunities to build and develop a professional career

Being an integral part of the DWP’s North London District Employer and Partnership Team, consistently meeting and exceeding targets, whilst managing competing governmental priorities efficientlyRepresenting the DWP as the single point of contact for the London Borough of Camden at regional meetings as well as conferences and events with employers and partners from a variety of industries/sectors, to help our customers engage with these organisations and maximise the potential opportunities availableGaining a sense of pride, achievement, and job satisfaction when candidates would secure employment, playing an active role in helping customers to gain financial independence and security as well as the UK economy as a whole – one successful candidate at a timeMaking fact–based assessments and executive decisions regarding benefit entitlementManaging departmental resources and reputation; including making spending decisions, ensuring value for money, confirming eligibility to receive appropriate benefitsSupporting the DWP in its aim to use digital means as the primary contact channel for all claimant services

Picking up and dropping off passengers from scheduled stops along EasyJet bus routes safely and efficiently, scheduled stops along designated school bus routes safely and efficiently as well as private hire jobs ensuring all customer needs were met by providing good communication and a reliable, efficient customer serviceEnsuring the vehicle was in a good, working condition to always ensure the safety and comfort of passengers, adhering to health and safety procedures and protocol

Picking up and dropping off passengers from scheduled stops along EasyJet bus routes safely and efficiently, scheduled stops along designated school bus routes safely and efficiently as well as private hire jobs ensuring all customer needs were met by providing good communication and a reliable, efficient customer serviceEnsuring the vehicle was in a good, working condition to always ensure the safety and comfort of passengers, adhering to health and safety procedures and protocol

Helping customers select the correct frame for their lenses as well as measuring to ensure they fit perfectly by making adjustments and ordering prescription glasses and contact lensesConducting pre-screening tests such as retinal imaging and pressure and visual field testingMaking appointments, explaining offers and products, and taking payments from customers using EPOS systems and iPad terminals

Picking up and dropping off passengers from scheduled stops along routes safely and efficientlyTaking fares, giving tickets and timetable/route information as well as checking travel passesRecognising and helping passengers who require extra care or attentionBeing able to communicate well to ensure exceptional levels of customer serviceEnsuring the bus was in a good, working condition to always ensure the safety and comfort of passengers, adhering to health and safety procedures and protocol set by Transport for London

Picking up and dropping off passengers from scheduled stops along routes safely and efficientlyTaking fares, giving tickets and timetable/route information as well as checking travel passesRecognising and helping passengers who require extra care or attentionBeing able to communicate well to ensure exceptional levels of customer serviceEnsuring the bus was in a good, working condition to always ensure the safety and comfort of passengers, adhering to health and safety procedures and protocol set by Transport for London

Providing exceptional levels of customer care and serviceMeeting KPI targets as well as introducing global community programme, D-CODE, and encouraging customers to joinReceiving consistent feedback for high standards of customer service and satisfaction

Taking pride in delivering the utmost levels of customer care and service and consistently being within the top 3 sellers every weekEfficiently delegating jobs and duties to fellow members of staff whilst acting in a quasi-manager role and enjoying the sense of responsibility when called uponReceiving consistent feedback for high standards of customer service from customers, fellow members of staff and management

Dealing with prospective new buyers/sellers via telephone, emails and walk-in’s, registering their details on the company databaseAttending viewings for properties, providing detailed, necessary information about the property and any special features it may containAdvising both buyers and sellers to achieve the best possible result, whilst establishing a strong, working relationship with both partiesMarketing and promoting properties for sale via online property agencies such as ZooplaMonitoring sales as they proceed and liaising with all interested parties including mortgage brokers, solicitors, surveyors and other estate agents

Replenishing stock on various departmentsEnsuring levels of health and safety standards were metAssisting in the development of the branch’s sales and marketing strategy

Ensuring high levels of customer service at checkout sales receiving good feedbackApplying internal policies and assigned responsibility for dealing with discounts, returns and refund escalationsAssisting with customer care and support enquiriesTraining new joiners and assisting with induction trainingArrangement and distribution of stock

Organising and replenishing the shop floorWorking in fast-paced environment to ensure key deliverables and timelines are metDealing with the delivery of new stockEnsuring that internal policies are adhered to re new stock are priced correctlyCreating displays to attract customers as per marketing strategy and ensuring appropriate product placement