Gurdit Singh Email & Phone Number

Brampton, Ontario, Canada

•Led continuous sales improvements in the E-commerce department in collaboration with customer availability teams and external stakeholders, leveraging sales CRM for drawing insights into customer trends.•Utilized Sales CRM to analyze market trends and devise targeted sales strategies in conjunction with marketing, resulting in a notable 16% revenue surge.•Implemented Lean methodologies to optimize business processes, developing an efficient Inventory management system and enhancing capacity utilization by 28%.•Orchestrated sales and customer transactional processes via Sales CRM, emphasizing service excellence and achieving a 95% customer satisfaction rating.

Toronto, Ontario, Canada

•Analyzed the case for a Business turnaround, Mapped the business processes for suggesting improvements to reduce service time, costs and improving service quality for consultations.•Coordinated the project: Developed Project plans (Problem statement, WBS, project roadmap, scope), maintained and stored document artifacts (BRD, Traceability matrix, Burndown chart and responsibility matrix) receiving weekly signoffs from executives on deliverables and reports.•Handled project analytical reporting: Identified problems using (Queuing, Capacity, Financial, GAP, BVA, SWOT, Porter, cost benefit etc.) analysis, recommended solutions for improving key metrics for issues.•Prepared visual decks for presenting improvements in KPIs and project progress in executive committee meetings, receiving inputs from stakeholders.

Bengaluru, Karnataka, India

•Gathered business requirements for developing software solutions for New services integration, workflow automation & document management in Global Banking Agile projects, ensured documents artifacts are managed in Alfresco, Jira and Confluence.•Deduced project plans to deliver code changes and updates through UAT into Production in alignment with Business requirements. •Leveraged SQL server, Excel (VBA, Power query, Macros), Python Libraries such as Pandas to extract, clean and migrate data into the central repository to manage client accounts.•Managed Data attributes as per regulatory data initiatives to ensure seamless opening of client accounts.•Created analytical PowerBI dashboards for evaluating vital business metrics by capturing market trends from the sales CRM. Implemented a data first methodology for making business decisions and promoting right products, services & features.

Business Analysis And Process Management, Business/Commerce, General

Process Quality Engineering, Engineering

Bachelor Of Technology - Btech, Engineering, 3.38