• Client: Dell - Bilingual support in Portuguese and English.• Responsible for managing the Windows 365 platform, including VDI provisioning on VMware platforms for Windows 10 and 11.• Administration and advanced technical support in virtualized environments, focusing on ensuring high availability and performance.• Incident monitoring and troubleshooting to optimize end-user experience.• Cross-department collaboration for implementing IT environment improvements.

• Client: Dell - Bilingual support in Portuguese and English.• Level 2 support for virtualization tools such as Horizon Flex, Horizon View, and WorkSpaceOne for Android and iOS platforms.• Maintenance and troubleshooting in AirWatch and mobile systems, ensuring device security and performance.• Conducting internal team training on the use and optimization of these tools.

• Managed IT infrastructure, including 100 workstations, AD servers, file servers, and Exchange servers.• Configured and maintained telecommunications networks, ensuring connectivity and system security.• Continuously improved processes to optimize the IT environment and reduce operational costs.

• Handled requests and incidents related to Windows Server and Linux Red Hat operating systems.• Managed corporate platforms such as MS Exchange and Skype for Business, ensuring efficient communication between teams.• Analyzed performance and optimized servers and services to ensure high availability.

• Monitored and managed incidents in email, web, and storage servers.• Administered Windows and Linux environments, including the implementation of monitoring tools like Nagios and MRTN.• Solved critical issues and provided 24/7 operations support.

• Provided remote support in three languages (Spanish, Portuguese, and English) for international clients such as CEVA Logistics Corp., DANA, and Anglo American.• Resolved Level 1 technical issues in operating systems, networks, and corporate applications.• Logged and managed tickets through ticketing systems, ensuring SLAs were met and customer satisfaction was achieved.• Diagnosed and troubleshooted hardware, software, and network connectivity issues, offering quick and efficient… Show more • Provided remote support in three languages (Spanish, Portuguese, and English) for international clients such as CEVA Logistics Corp., DANA, and Anglo American.• Resolved Level 1 technical issues in operating systems, networks, and corporate applications.• Logged and managed tickets through ticketing systems, ensuring SLAs were met and customer satisfaction was achieved.• Diagnosed and troubleshooted hardware, software, and network connectivity issues, offering quick and efficient solutions.• Collaborated with technical teams at other levels to escalate and resolve more complex issues. Show less

• Coordinated 3G network projects for Claro, ensuring efficient implementation of new telecommunications sites.• Conducted technical assessments of sites for equipment and infrastructure installation, ensuring compliance with the operator’s standards.• Organized and facilitated development meetings with technical teams and stakeholders, promoting effective communication among all project participants.• Monitored project progress and adjusted schedules as needed to meet established… Show more • Coordinated 3G network projects for Claro, ensuring efficient implementation of new telecommunications sites.• Conducted technical assessments of sites for equipment and infrastructure installation, ensuring compliance with the operator’s standards.• Organized and facilitated development meetings with technical teams and stakeholders, promoting effective communication among all project participants.• Monitored project progress and adjusted schedules as needed to meet established deadlines and goals.• Interfaced with suppliers and clients, ensuring the delivery of high-quality solutions and meeting technical requirements. Show less

- Movitalk- Ring back tone.- Area Virtual Movil.- Call Collect

Commissioning and integration (Node B WCDMA 3G Nokia) Argentina, Paraguay and Uruguay.Troubleshooting, O&M 3G network (Node B and RNC).Consulting, teaching and monitoring of working groups (Node B WCDMA 3G Nokia).Acceptances 3G network (CLARO Paraguay - Uruguay).Review project documentation.

- Installation, maintenance and supervision of the Nokia equipment (BTS and MW).- Commissioning and integrator of Nokia equipment.- Integration of second BTS.- Cross connections for BSC-BTS link (DDF, MW, SDH, Satelital network, Grooming for PCM line sharing )- Quality supervision of installation according Nokia Standards- Software Upgrade for BTS and Transmission Units FXC RRI and FXC E1- Software Upgrade for Flexi hopper Plus System- MW Link installation… Show more - Installation, maintenance and supervision of the Nokia equipment (BTS and MW).- Commissioning and integrator of Nokia equipment.- Integration of second BTS.- Cross connections for BSC-BTS link (DDF, MW, SDH, Satelital network, Grooming for PCM line sharing )- Quality supervision of installation according Nokia Standards- Software Upgrade for BTS and Transmission Units FXC RRI and FXC E1- Software Upgrade for Flexi hopper Plus System- MW Link installation, commissioning, alignment , trouble shooting, Q1 configuration.- Acceptance Procedure for BTS & MW: Data and Call test with net monitor tool, Handover drive test, external Alarms test, VSWR – RF Power – Frequency Measurement, Software Upgrade of BOIA card, GPRS and EDGE Feature Test. - TSS for cabinet expansion- Cabinet Expansion, Integration and Swap of Power System.- Edge Implementation in BTS not Upgrated, hardware and software.- Trouble Shooting and Maintenance. Show less

- Installation.- Commissioning.- Integration.- Cross connections.

Responsible of the electronic reparation of TPI-2 cards for public telephones. Maintenance and programming of the TPI and TPE coin selector devices.

Responsible of the management and tracking of the cell phone network in the city. Installation of Telecommunication and traffic control equipment.

Technician responsible of assembly and maintenance of computer equipment and the network wiring of the university.Obtained an internship in the Informatics Department