Gustavo Luís Rinardo Email & Phone Number

Berlin, Germany

Valencia, Spain

• Responsible for managing accounts from the South and Southeast in Brazil, creating business strategies toattract new customers to increase capillarity and revenue growth;
• Organize and host operational trainings to increase efficiency and optimize process;
• Responsible for analyzing hub by hub to create new business strategy and marketing campaigns focusing on theperformance improvement based on each deficiency, achieving 30% of growth in NPS.
• Presentation and implementation of marketing campaigns to the partners.
• Coach the customers to the better usage of the Saas.

Berlin, Germany

• Responsible to manage a team of 18 members;
• Create development programs for each agent;
• Responsible for developing and monitoring agents’ performance and productivity result metrics;
• Increase of KPIs in the first month as Team Lead, such as the accuracy which increased from 96% to 99% and the SLA from 9 hours to 6 hours.

Berlin, Germany

• Point of contact between the company and the client to ensure the quality of communication and informationto the agents.
• Responsible to support the client to improve its policy to prevent users from illegal or harmful activities.

São Paulo, Brazil

• The market share was tripled, with the result of the accounts under my responsibility;
• Focused on Retail and Corporate markets;
• Responsible for all operations of Microsoft XBOX, Microsoft FPP and Microsoft Hardware products;
• Plannning and business strategy development;
• Stock control (purchase/logistics and sales forecast);
• Responsible for monitoring and analyzing the sales performance to identify new business opportunities;

São Paulo, Brazil

• Responsible for innovative projects: the first GPS with voice recognition in Brazil and the GPS Airis Ayrton Sennawhich brought a completely new concept to the Brazilian market.
• In charge of managing the product area and for the communication with the other areas in the company;
• Responsible for the strategic planning for new business and market assessment with director and sales managersto define new products;
• Coordinate the product certification process in Brazil (ANATEL);
• E-Commerce content management;
• Responsible for the lifecycle of the products.