RafterOne is a team of solution builders focused on constructing end-to-end multi-cloud, and commerce experiences for the Salesforce Platform. As a global leader in cross-cloud solutions, our goal is to help you optimize every touchpoint in the customer journey while providing the structure, tools, and support you deserve. We are built around you, collaborating as one to keep your customer journey under one roof. We help you realize the possible with integrated experiences across Marketing, Commerce and Revenue Cloud, CRM, Service Cloud, and Data Services.Job Duties:• Analyze business needs and critical problems for the stakeholders and propose practical solutions.• Collecting, understanding business requirement and to understand the entire workflow of various processes.• Drafting business requirement specification• Manage all technical communication between the support team and client.• Making proposals and ensuring that the solution suggested is commercially viable and competitive.• Translating business requirement document to software requirement specifications.• Creating Technical Design Document and interacting with the technical team to ensure that the requirements are clear.• Work directly with the implementation team to ensure delivery and implementation of the software solution.• Creating Test Cases and test the application from end user perspective. Developing User Manuals.• Managing Team functions viz. manpower planning, recruitment, performance appraisal, etc.• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.• Client interaction for requirement gathering, system study & analysis.• Understanding the technical & functional specifications.• Design, development, testing, troubleshooting and debugging of the application.• Manage smooth implementation and testing of the application at client location• Manage & interact with multiple Customers

We drive growth at every scale. We bring success to your business with custom, agile and high-performing Salesforce Communities, Commerce and Lightning Solutions. Innovation is at the heart of everything we do, and our goal is to meet your unique business needs and give you the competitive edge through our value-added technology.Job Duties:• Analyze business needs and critical problems for the stakeholders and propose practical solutions.• Collecting, understanding business requirement and to understand the entire workflow of various processes.• Drafting business requirement specification• Manage all technical communication between the support team and client.• Making proposals and ensuring that the solution suggested is commercially viable and competitive.• Translating business requirement document to software requirement specifications.• Creating Technical Design Document and interacting with the technical team to ensure that the requirements are clear.• Work directly with the implementation team to ensure delivery and implementation of the software solution.• Creating Test Cases and test the application from end user perspective. Developing User Manuals.• Managing Team functions viz. manpower planning, recruitment, performance appraisal, etc.• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.• Client interaction for requirement gathering, system study & analysis.• Understanding the technical & functional specifications.• Design, development, testing, troubleshooting and debugging of the application.• Manage smooth implementation and testing of the application at client location• Manage and interact with multiple Customers across geographies• End to End responsibility from implementation to production support.• Managing Product Installations & Upgrades on the Salesforce cloud platform.more

Journey Sales digitally connects buying and selling teams from initial contact to close, and beyond that first deal. With our engagement solution fully embedded in Salesforce®, sales teams can easily and consistently deliver insights and content at the point of impact, while having the analytics to close business more predictably.Job Duties:• Analyzing the system and the customer needs recommending changes for the current software.• Requirement gathering from the customers or the US team for analysis of the changes required in the software.• Change Order Function specification preparation – Creating document if there are any changes in the current feature of the software. • Business Process Test Plans – How the business process of the software flows?• Creating Use Cases for description of “how to the feature is going to be used”.• GAP Analysis of the product to identify the what is there in the current system and what is the required according to the requirements.• User Acceptance Testing – Before delivery of the product define that how the product is feasible to be used by the end customer or not.• Documentation and Presentation – Creating Documents for requirements, User guides, Installation guides, Upgrade Guide.• Create test packs for application changes, including enhancements and new releases.• Giving users training about how to use the product and what the features of the products that will help you in daily tasks.• Analyzing Customer data for better adoption of the Software• Analyzing Customer Issues to deliver better product.• Recommending new methodologies to achieve the requirements of the software.

OATI is working with APS to deploy a comprehensive Energy Trading and Risk Management (ETRM) software solution, including deal capture and entry, scheduling, accounting, and risk management capabilities. As the premier software solutions provider in the North American energy industry, OATI will deliver a unique solution to help APS streamline its business processes. By utilizing a single solution for their most critical operations, APS, the largest electric utility in Arizona, will gain operational redundancy and transparency, as well as the ability for multiple business units within the organization to access the same material at the same time.Job Duties:• To work with developers to resolve issues and meeting deadlines.• To explain the requirements in terms of technical terminology and provide best solutions.• Responsible for the completion of the goals that are set on the onset of the project and must be prepared to explain the reasons for the mission’s failure or success.• To manage test result analysis and deliver problem areas solution.• Design/Execute Business Process Test Plan and Acceptance Test Plan.• Verifying Change orders to implement functionality.• Testing the system to stable it from Upgrades, Service pack and Release testing.• Investigating reported issues both pre or post upgrades, and providing best solution.• To correct errors by making appropriate changes and then retesting to ensure that the results are produced.