Desktop support and system administrator

• Expertise in migrating mailboxes seamlessly, both from on-premises to cloud and between cloud environments, utilizing third-party tools such as Bit Titan.• Microsoft Entra ID (AAD) management involved configuring and implementing security measures like multifactor authentication (both legacy and modern), security policies including conditional access. Troubleshooted issues related to Slow VMs, set up host and application pools, and managed users in AVD.• Resolved user synchronization… Show more • Expertise in migrating mailboxes seamlessly, both from on-premises to cloud and between cloud environments, utilizing third-party tools such as Bit Titan.• Microsoft Entra ID (AAD) management involved configuring and implementing security measures like multifactor authentication (both legacy and modern), security policies including conditional access. Troubleshooted issues related to Slow VMs, set up host and application pools, and managed users in AVD.• Resolved user synchronization issues between on-premises and Azure AD by creating and synchronizing users manually via PowerShell and automatically using Azure AD connector. Managed tasks such as resetting passwords, renaming users, and resolving UPN corrections.• Managed endpoint systems with Microsoft Intune, designing and deploying diverse policies including device onboarding/offboarding, software/apps deployment, LAPS, password policies, and printer mapping.• Implemented and deployed Defender policies (M365) covering antispam, antimalware, safe attachments, safe URLs, etc. Utilized TABL for blocking malicious codes, malware, suspicious URLs, phishing, and spam emails.• Resolved email issues including mail flow disruptions, domain renewals, DNS records, SMTP relay servers, email and domain blocking/unblocking. Also configured services like scan-to-email for printing devices.• Onboarding and offboarding new starters and leavers for clients in both online and hybrid environments.• Server Maintenance and Documentation monthly.• Backup Management and maintaining daily records. Backup tools like Altaro VM Backup, Datto SaaS protection backup system. Preparing reports of servers and backups.• Managing file and folder (NTFS) permissions.• Managing antivirus for endpoint security and working on its associated security policies like threat protection, Bit locker and TPM audit etc. (Sophos Central).• Checking server hardware using iDRAC and iLO. Show less

System Administrator

Worked as IT Solution Engineer.