As a customer-centric IT professional with HR experience, I combine technical expertise with service excellence to deliver optimal solutions and outcomes. Having worked as an IT Assistant at Park Plaza Hotel, I provided exceptional end-user support, resolved technical issues, and collaborated with cross-functional teams to maintain and upgrade network infrastructure. I also spearheaded various projects, such as system optimizations and inventory management, contributing to enhanced efficiency and user experience. Currently pursuing a BA in Political Science at Amity University, I have a strong educational background that blends technology and social sciences. My academic journey has honed my analytical skills and instilled a deep appreciation for interdisciplinary approaches. Additionally, I have completed multiple certifications in data analysis, risk management, and business analysis, demonstrating my eagerness to learn and grow. My career goal is to transition into a role that allows me to explore the symbiosis between IT solutions and customer satisfaction on a broader scale.