Gurj Atwal Email & Phone Number

Birmingham, England, United Kingdom

-Support in-store colleagues with SME and enterprise customers. With on site briefings and infrastructure evaluation to develop personalised solutions- Coordinate comprehensive after-sales and technical support resolving client concerns to maintain strong client relationships.- Collaborate with client managers to define in-house end-user guidelines and training programmes.- Leading store wide training to all staff members and leadership to achieve business deliverables- Providing consultancy services for clients in the West Midlands, analysing the requirements and budgets of SME’s, solving pain points and delivering an appropriate strategy for their company and its future.

London, England, United Kingdom

- Spearheaded the development of a CEPP Playbook to be used by existing and new team members worldwide to ensure consistency across all processes. - Co-ordinated the creation of a central support system for worldwide teams internal and external. To improve the efficiency of response times for inbound queries. - Reviewed & managed the expansion of the corporate employee purchase program in India- Conducted detailed analysis of the CEPP Segment to find areas of opportunities within the EMEIA Region.

Birmingham, England, United Kingdom

- Continuously exceeding set sales targets and KPI’s- Demonstrated exceptional, consistent and comprehensive knowledge of Apple technology and applications- Facilitating training for employees one on one, to improve product knowledge and processes - Offering exceptional customer service while maintaining a high degree of professionalism- Utilising CRM software to tailor solutions to business customer needs and managing customer accounts- Mentoring and leading store wide training to all staff members

Birmingham, United Kingdom

- Apple Brand Ambassador- Back office logistics and inventory management- Troubleshooting devices, offering customers solutions to meet their needs - Providing customers with the best products to suit their demand- Taking control of leadership responsibilities- Continuously meeting KPI’s and expectations set by management

Birmingham, United Kingdom

- Inventory Management - Training new staff in cocktail making and serving behind a bar- Offering personalised cocktail masterclasses- Leading teams to deliver efficient service to customers- Organising and setting up mobile bars for events- Self managing time and time management of team

Birmingham, United Kingdom

- Working with team to offer fine dining experience to guests- Leading waiting staff in parties and events to serve the customer and adapting to their needs- Managing and setting up events to meet customers requirements- Training with Michelin Star chef Brian Wareing