- Worked in CPQ (New quotation process) project with Schneider related to order management. - Creating Reports on Salesforce and sharing the same with team on daily basis. - Doing Internal audits For SPA (Special price approvals) Orders in Schneider.- Creating customer orders using SAP and Salesforce and coordinating with warehouse team for timely invoicing. - Contact internal teams to provide updates on Order status, shipment dates and other customer related queries such as credit Blocks, Delivery holds. - Always coordinating with logistic and procurement team for the clearance of goods and with depot to inward the shipments and invoicing to customers.

- Driving Service Quality through call evaluations, Email evaluations, Branch Request Evaluation (All customer touchpoints).- Frequent interaction & communication with Unit Heads and stakeholders to understand business requirements to provide dynamic solutions.- In-depth analysis to identify processes to be streamlined.- Communicate with customers who have escalated issues to determine beneficial resolution and ensure timely follow-up to verify that complaints have been addressed and satisfied.- Coordinate with the logistics and procurement team for the clearance of goods and with the depot to invoice the shipments to customers.- Post-sales support to customers by handling their queries regarding quotation status, order booking, order status, order amendment, and Return order authorization (RMA) by addressing their complaints regarding finance, logistics, and booking.- To check order status (VA03), Release orders (VA01), and stock status (MMBE or MD04) in SAP based environment on customer’s purchase orders.

- Representing Schneider Electric India in terms of survey operations.- Conducting surveys such as Customer Care Experience (CCE), Overall Experience Survey (OES), Net promoter Score (NPS) for Field Services, Buildings and Solutions (Project Management).- Schneider has a global platform to conduct surveys for CCE, NPS and OES.- These surveys are conducted for the Indian markets and the customers, all over India.- Worked on the customer database for OES survey for all the business taken over during that quarter.- Involved in handling first level analysis reports i.e. conducting pre and post survey work.- Managing the survey calendar to ensure that the targets are met as per the milestone set.- Came across business knowledge of Schneider and their business offerings.- Take care of Customer satisfaction, take care of Dis-Satisfied Customers, Issue unresolved customers, prepare report on the D-sat analysis. In terms of Quality assurance, Perform Quality audits, publish audit reports, prepare training schedule based on the audit scores.