As an experienced Operations Excellence and Customer Success Manager with over 5 years of hands-on experience, I specialize in optimizing business processes, managing customer relationships, and driving operational efficiency. Throughout my career at Mr. Milkman, a fast-growing Dairy Tech start-up, I have played a pivotal role in managing customer accounts, resolving complex queries, and implementing effective solutions.I have a strong background in using SAAS platforms and tools like JIRA, ZOHO, and Metabase to streamline workflows and ensure smooth customer interactions. My passion for problem-solving, paired with my expertise in data management and process improvement, has earned me the recognition of Best Employee for outstanding performance.I am pursuing Project Management to enhance my leadership skills and take on more significant roles in driving projects and managing teams. I am always eager to learn, adaptable to change, and open to feedback, making me a valuable asset to my team.I am a team player, dedicated to delivering results, and I thrive in fast-paced, dynamic environments. I look forward to leveraging my skills and experience to contribute to new challenges in operations, customer success, and project management.