Gurjinder Sandher Email & Phone Number

Senior BA / Product Owner with over 15 years hands-on experience delivering customer centric Digital, B2B & B2C Loyalty, CRM and Analytics & Insights solutions and services to global and regional clients across Energy, Retail, FMCG, CPG, Financial Services, Hospitality and Travel. Significant knowledge of Product Management, IT, Operations and Solution Selling. Proven experience of full business project and software development lifecycle, working in Agile, Iterative and Waterfall environments. ISEB and PRINCE2 certified, able to take on project management and coordination tasks. Experienced in line management and working with multi-disciplinary in-house, outsourced and offshore teams. KEY ACHIEVEMENTS*Led analysis, taking on PO and PM responsibilities where required, to simplify Shell Mobility and Global Connected Customer landscape and successfully deliver: - Microservices product, MVP for Auth module and offer creation and management - Migration of API Developer Portal to MulesSoft ACM, increased third party usage and partner case studies. Integration of Service Cloud on Salesforce enabled faster time to issue resolution- Discovery for migration of operational APIs to MuleSoft platform. Profiled APIs (400 target endpoints) to formulate migration strategy*Lead Agile BA, at Nando’s, rapidly delivered business critical changes across Delivery, Collection and Eat-in channels to successfully drive sales and overcome challenges of the pandemic. *Lead consultant, for digital and business transformation, to enable better integration across Aimia’s suite of customer engagement platforms reducing total cost of product ownership by 20%. Owned end to end solution design for Avis EMEA loyalty platform launch*Lead BA for large scale, €20m multi-workstream initiative that launched Nectar ItaliaCERTIFICATIONS• PRINCE2 Practitioner• ISEB Business Analysis Diploma• TOGAF 9.1 – Foundation certificationTRAINING• Agile (SCRUM, Kanban)• Product Management Masterclasses• Solution Selling• Self-leader and Flexible leaderKEY COMPETENCIES• Analytics, Loyalty and Digital (Web, Mobile) customer engagement experience• Business Process Mapping / Modeling / Redesign• Change Management• Collaboration• Consultancy and Solution Selling• Data Migration Projects• People Management• Product Management & Product Marketing• Project Management• Project Life Cycle • Stakeholder Management• Systems Development Lifecycle• Target Operating Model (TOM)• Workshop Facilitation and Training

Listed skills include Business Analysis, Scrum, Requirements Gathering, Solution Selling, and 29 others.