Gurjinder Singh Floraa Email & Phone Number

New Delhi, DL, IN

Gurugram, Haryana, India

Gurgaon, India

• Managing the operation team as Assistant Manager.
• Identifying and implementing the changes which are required for improvement of employment background verification process.
• Designing in-department feedback and training plan for BQs.
• Monitoring performance of the MQs by sharing and evaluating coaching plan prepared for meeting desired targets.
• Providing in-department associate growth and development session
• Handling external escalation raised during the verification process by others (not by client)

Gurugram, Haryana, India

• Developing, implementing, and enhancing employee targets and operational policies to promote productivity and strengthen team performance.
• Coached employees and trained on methods for handling various aspects of complicated issues and difficult customers.
• Resolving associate, tool and service delivery issues revealed by statistical reports.
• Followed-through on all critical inter-departmental escalations to increase customer satisfaction rates.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Preparing RCA for any discrepancy or escalation raised by client.

New Delhi, Delhi, India

• Performing Pre-Post Sales services, by giving demos and training of interactive classroom products
• Giving training of company products to its clients which include education and public services sectors.
• Managing IT policies and troubleshooting at UTL’s Headquarter.
• Giving remote text & voice based support to dealers and clients of the UTL.

Bachelor Of Computer Application, Computer Science, Second Division

Senior Secondary, Non-Medical Science

Secondary Education