In grown employee working as a team manager in business operations team. My work profile includes:• Led the hiring and onboarding process for the operations team. • Provided coaching and feedback to the team.• Performed root cause analysis and created multiple performance reports.• Managed stakeholder relationships and team operations.• Prepared graduation, spot awards and onboarding documentations.

Promoted within Amazon as quality auditor. My job profile included:• Meeting all performance metrics regularly and initiated multiple process improvement ideas.• Hosted calibration calls for multiple processes.• POC for QPA tenet ambassador.• Conducted audits across various processes and exceeded productivity and accuracy targets.• Worked on multiple projects

I joined as a fresher in Amazon for business operations team. As an associate and mentor: supported team leads in performing audits and identifying process opportunities, sent weekly performance reports and raised GEMBA ideas for process improvements, assisted team leads in audits, identified areas for improvement, and provided detailed feedback and mentored multiple batches across different regions and provided process trainings. Along with these, I worked on multiple projects.