Gurjit Kaur Email & Phone Number

RF Optimization Optimization and verification testing of our wireless networks (TDD Fusion, FDD LTE, UMTS and 5G).

Saskatchewan, Canada

. – SaskatoonManaged call flow and responded to technical support needs of customers. Resolved customer issues in a clear, courteous and straightforward manner.Demonstrated professionalism and courtesy with customers at all times.Identified and solved technical issues with a variety of diagnostic tools.Followed up with clients to ensure optimal customer satisfaction.Conducted research to address customer concerns.Activated accounts for clients interested in new… Show more . – SaskatoonManaged call flow and responded to technical support needs of customers. Resolved customer issues in a clear, courteous and straightforward manner.Demonstrated professionalism and courtesy with customers at all times.Identified and solved technical issues with a variety of diagnostic tools.Followed up with clients to ensure optimal customer satisfaction.Conducted research to address customer concerns.Activated accounts for clients interested in new services.Remained up-to-date on the latest technologies and solutions applicable to company products.Retained existing clients and developed new business by extending high quality and efficient service.Maintained and updated customer service database.Enthusiastically participated in job related training.Used ticketing systems to manage and process actions taken. Show less

SaskatoonInstalled software, modified and repaired hardware and resolved technical issues.Set up PC and Apple desktops and laptops and all types of mobile devices.Performed data backup on regular basis,diagnosis systems.Evaluated and responded to incoming sales leads and requests for technical support assistance.Demonstrated professionalism and courtesy with customers at all times.Identified and solved technical issues with a variety of diagnostic tools.Resolved… Show more SaskatoonInstalled software, modified and repaired hardware and resolved technical issues.Set up PC and Apple desktops and laptops and all types of mobile devices.Performed data backup on regular basis,diagnosis systems.Evaluated and responded to incoming sales leads and requests for technical support assistance.Demonstrated professionalism and courtesy with customers at all times.Identified and solved technical issues with a variety of diagnostic tools.Resolved problems with malfunctioning products.Remained up-to-date on the latest technologies and solutions applicable to company products.Researched, troubleshot and resolved complex problems independently.Managed customers' expectations and experience to a high degree of customer satisfaction.Provided on-call support for critical issues.Assessed client's profiles and aligned them with the best possible products and services to meet their needs.Enthusiastically participated in job related training. Show less

Communicating with Clients on phone or personally to discuss implementation requirements, Selling Servicesand Products, Consulting needs.Solve Client's Hardware and Software related problems on phone or by using remote connection directly fromour office.Prepare invoices and confirming payments.Helping other technicians to resolve hardware and software related problems.Maintain accurate record of hardware and software failure, Update manuals and documentation.Worked… Show more Communicating with Clients on phone or personally to discuss implementation requirements, Selling Servicesand Products, Consulting needs.Solve Client's Hardware and Software related problems on phone or by using remote connection directly fromour office.Prepare invoices and confirming payments.Helping other technicians to resolve hardware and software related problems.Maintain accurate record of hardware and software failure, Update manuals and documentation.Worked on QuickBooks, Handled Spice work tickets.Ensured a smooth transition between shifts.Monitored system messages and interacted with various systems according to operating documentation. Show less

Trained and scheduled employees.Handling cash intake, inventory control, filling invoices.Installation and maintenance of computer systems.Calculating monthly sales and profit.Organized staff meeting.Performs other task related duties.Coordinated product orders.Compiled and accurately entered electronic data.Assisted customers with order placing.Defined and documented technical best practices.

Maintain records of Software and Hardware installed in Labs.Installation software to lab computers like antivirus , PDF maker.Provided base level IT support to non-technical personnel .Set up PC and printers.Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.

Setup and maintain data networks consisting of routers and switches.Assembled and installed computer systems, work stations and peripheral hardware.High level customer support.Instructing basics of computer system, computer networks and basics of operating system to students.Maintain records of soft or hard copy books, manuals.

Performed installation ,upgrade ,maintenance of hardware and software , peripherals, networks, database.Performed LAN functions and provide technical support and problem resolution services to microcomputer andLAN operation systems and the resolution of connectivity problems in a complex environment.Ensure adherence to network security policies and procedures.Provided IT support to users in local area networks.Maintain daily records of daily data communication… Show more Performed installation ,upgrade ,maintenance of hardware and software , peripherals, networks, database.Performed LAN functions and provide technical support and problem resolution services to microcomputer andLAN operation systems and the resolution of connectivity problems in a complex environment.Ensure adherence to network security policies and procedures.Provided IT support to users in local area networks.Maintain daily records of daily data communication transactions and problems. Show less

Post Graduate Diploma, Wireless Networking

Bachelors Of Technology, Computer Science & Engineering

Equivalent to 4 years Bachelors in technology Approved by IQAS Alberta.

Diploma, Bachelors Of Computer Science & Engineering

Computer System & Technology Equivalent to Post-secondary certificate with Focus in Computer engineering technology Approved by IQAS.