• Responsible for the commercial performance of domain name management, online monitoring and trademark watching departments; people, financial performance, operations and customer success.• Delivered highest net performance score in EMEA region, 2018-2020• Direct line management of customer success managers, trademark analyst/quality assurance team and offshore operations team manager• Selected to be a company digital transformation ambassador. Successfully supported team in the… Show more • Responsible for the commercial performance of domain name management, online monitoring and trademark watching departments; people, financial performance, operations and customer success.• Delivered highest net performance score in EMEA region, 2018-2020• Direct line management of customer success managers, trademark analyst/quality assurance team and offshore operations team manager• Selected to be a company digital transformation ambassador. Successfully supported team in the shift to end to end digital working; MS Teams training, team communication• Sound stakeholder engagement skills with the ability to quickly build strong relationships with senior colleagues and the ability to communicate and influence with confidence • Strategic thinking, resilience and excellent relationship building; partnering with Sales, Marketing, Finance, Credit Control, other Customer Success departments• Third party supplier governance Show less

• Responsible for building sustainable business relationships with clients by guiding my team to provide a dynamic and proactive account management• Lead my team to meet goals and levels of service required by the company to ensure that the IP Portfolio Applications department exceeded targets • Responsible for ensuring that suppliers meet their KPI’s, SLA’s and contractual deliverables• Effectively collaborated with teams across the IP Portfolio Applications suite to identify… Show more • Responsible for building sustainable business relationships with clients by guiding my team to provide a dynamic and proactive account management• Lead my team to meet goals and levels of service required by the company to ensure that the IP Portfolio Applications department exceeded targets • Responsible for ensuring that suppliers meet their KPI’s, SLA’s and contractual deliverables• Effectively collaborated with teams across the IP Portfolio Applications suite to identify common commercial and client focused goals such as customer retention, and interdepartmental customer success strategies: law firm services teams, software solutions, trademark and patent renewals• Accountable for managing customer expectations, managing client feedback and implementing any identified improvements to processes and products Show less