IT Support Officer at Allied Credit.

• Respond to 1st and 2nd level IT issues from staff, administrators, service providers, site personnel and outside vendors etc. to provide technical assistance and support. • Complete configuration, installation and support of equipment in a Microsoft Windows and Apple environment), conduct root cause analysis to investigate, diagnostic test and repair issues.• Manage and resolve assigned tickets and projects in line with SLAs.• Supervising the administration of systems and servers related network to ensure availability of services to authorized users. Attended to the configuration of LAN/WAN/LWAN, TCP/IP and other protocols as required, and run routine maintenance of hard cabling to Data Centre.• Assist with special purpose projects including a recent increase to DHCP Pool for Melbourne Office; this will add 40 additional IP address to the pool and improve BYOD (bring you own device) connectivity.