Gurjot Singh Email & Phone Number

About Dynacare--------------------Dynacare (formerly Gamma-Dynacare Medical Laboratories) is one of Canada’s largest, most established health solutions companies with a history that spans more than 50 years. Headquartered in Brampton, Ontario, we have operations in Quebec, Ontario, Manitoba, Alberta and British Columbia.Responsible.

Mississauga

• Just Rite Trucking serves Toronto and Peel Region for variety of mechanical services for long haul trucks. They use different IT equipment to support the electronic functionality of all high performance engines.
• Brought in to upgrade and improve existing IT infrastructure
• Configured mobile devices to manage phone calls and email
• Installation/configuration of network devices and existing truck diagnostic applications
• Documented software installation and configuration steps for post implementation support
• Automated daily backup and recommended anti-virus and security procedures

Burnaby

• About Staples----------------Staples Canada is a privately-held company based in Richmond Hill, Ontario, with a network of over 300 stores across Canada offering variety of services.My Role at Staples:
• Part of Remote “Tech Services” pilot project providing IT support to end customers
• Managed, setup and provided technology training to Staples store technicians
• Remotely resolved PC hardware and software issues using various utilities and internal custom automation scripts
• Routinely exceeded targeted productivity standard of resolving 16 issues per day
• Created and documented diagnostics procedures for internal knowledge sharing

Vancouver, Canada Area

• Successfully managed broad range of installation and upgrade projects
• Automated installation for various internal applications using Batch scripting
• Created technical documentation for deployed software, configuration, phones and licenses
• Worked effectively and consistently to complete tasks ahead of standard service levels

Edmonton, Canada Area

• Managed and completed requests for multiple IT needs using excellent analytical skills
• Updated knowledge base to share resolution information with operations team
• Utilized LAN Desk server for re-imaging machines and software deployment
• Created PowerShell scripts for handling Active Directory accounts
• Reviewed monthly reports and metrics to look for improvements

Edmonton, Canada Area

• Worked for “Safeway POS upgrade” project
• Disconnected old POS systems along with computers, receipt printers, switches, server terminals etc.
• Installed new devices and destroyed all important old data using secure techniques
• Documented and updated inventory sheet and Reported to the Team lead of AM PM services
• Stacked all the hardware with proper documentation for shipping

Hamilton, ON, Canada

• Drafted and provided corporate & personal quotes for products through AS400
• Managed RUSCOMP for computer book in and depot submission for warranty repairs
• Performed computer repairs/setups, data recovery/backups and system optimization

• Assisted the IT team with concurrent projects (Microsoft SharePoint ticketing system)
• Maintained and updated the inventory of computer and networking equipment
• Provided technical assistance and IT support to over 150 end users

Chandigarh Area, India

Did work on various programming languages and on database creation using SQL Server 2005C, C++, HTML, C#.net and ASP.netMainly spent time on C#.net and ASP.net to build Website for full-time employees.Also, had a chance to develop desktop application using C#.net and SQL Server 2005Was also responsible for networking issues like connecting students laptops.

Chandigarh Area, India

Router and Switch configuration, Cable typesRouting protocols RIP, IGRP, EIGRP, OSPF etc.DHCP, DNS, TLS/SSL certificates, FTP etc.VLAN, VPN, NAT,IP Addressing and subnetting etc.OSI and TCP/IP models, Functions of all the layersLayer-3 Switching, TELNET, Network Planning and upgradationTesting of existing network, basic knowledge of UNIX/LINUXComputer.

Computer System Technician-Network System Support, Network And System Administration/Administrator

Bachelor'S Degree, Computer Science