• Working on the phone taking both inbound and outbound calls• Adhering to strict confidentially guidelines, when dealing with customer accounts • Using many in Pc systems including Windows Word, Excel, Outlook sage 50, CBO, BOS mainframe

Working alongside the Prince's Trust Charity set up by Prince Charles, I worked in the Walsall city centre branch where I would:.Listen to customers and ensuring all their needs are correctly interpreted and actioned accordingly..Provide excellent service, going above and beyond customer's expectations.

• Ran events with Thomson executives to distribute and fit staff uniforms. Provide excellent service, going above and beyond customer's expectations on every single call.• Full logistical management• Used in house software to create marketing material to distribute around the hotel in to highlight to holiday makers about the deals on offer • Worked with confidential data• Answered any queries that were asked in a polite and friendly way while also making a note of any queries that needed to be taken up with senior members upon my return to the office in England

• Working as part of a team to en sure each room was set up correctly , adhering to all JCQ guidelines• assisting candidates prior to the start of examinations by directing them to their seats and advising them about possessions permitted in examination venues• offering advice and guidance to unregistered candidates without allocated seats• ensuring that candidates do not talk once inside examination venues• invigilating during examinations, dealing with queries raised by candidates and dealing with examination irregularities in accordance with strict procedures• checking and recording attendance levels during examinations• recording details of late arrivals and early leavers and collecting scripts from early leavers;• escorting candidates from venues during the examinations as required, and supervising candidates whilst outside examination venues• collecting and collating scripts at the end of the examination in accordance with strict procedures• assisting with the preparation of script envelopes• Supervising candidates leaving examination venues, ensuring that candidates do not remove equipment or stationery from the venue without authorisation and ensuring that candidates leave venues in an orderly and quiet manner.

• To respond to customer requests and resolve queries in an efficient and discreet manner whilst remaining professional at all times• Being promoted to team leader and dealing with the added responsibility and having to make quick decisive decisions for my whole team

• Stock taking, stock replenishment andbuilding relationships with key promoters • Serving customers and dealing with queries and complaints• Manage all store promotions • Co ordinate deliveries• Basic administration duties • Using in house programmes and software to assist with creating and maintaining various databases