As a Business Manager at a retail chain that provides Cellphone & Computer repair services, as well as IT support for residential and commercial businesses, I have a wide range of responsibilities to ensure that the business runs smoothly and that our customers receive exceptional service and support. Some of the key responsibilities that I carry out include:Managing day-to-day operations of the store, including scheduling, inventory management, and financial reporting.Hiring, training, and supervising store employees to ensure they provide the highest level of customer service and technical expertise.Developing and executing marketing strategies to attract new customers and retain existing ones.Collaborating with vendors and suppliers to ensure we have the latest technology and repair services available for our customers.Providing technical support and IT solutions for small businesses, including troubleshooting hardware and software issues and advising on best practices.Managing customer inquiries and complaints, ensuring that every customer receives prompt and professional service.Developing and implementing sales strategies to maximize revenue and profitability.Ensuring that the store is clean, organized, and inviting to customers.Analyzing sales and financial data to identify opportunities for improvement and growth.Staying up-to-date with the latest trends in the industry to ensure we remain competitive and relevant to our customers.Overall, as a business manager, my role is to ensure that the store operates efficiently, that our employees are well-trained and motivated, and that our customers receive exceptional service and technical support

Trained, supervised and appraised staff; expense reporting, scheduling and payroll. Oversaw markup assessment, inventory control and customer queries/complaints