*Adhere to all Food Safety Protocols, Standard Operating Procedures, Health and Safety, corporate policies, and other programs and initiatives*Order, receive, and merchandise stock in accordance with company inventory control procedures, as required*Provide superior customer service to meet customer needs*Increase store sales by actively promoting featured products*Perform back shop and retail floor maintenance, keeping work area clean and presentable as per Company requirements*Prep Customer orders, as required*Process department shrink, as required*Participate in the training of junior staff *Other duties as required

• Assist external users of the client’s technical products or services.• Troubleshoot basic and routine customer issues that are technical.• Follow appropriate escalation path to resolve technical issues, including making follow-up outbound calls to customers.• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.• Ensure service delivered to our customers meets contractual key performance indicator (‘KPIS’)• Clarify customer requirements, probe for understanding.• Prepare complete and accurate work including appropriately notating accounts as required.• Documenting all the complaints and inquires each time.• Multitasking, doing documentation, listening, and troubleshooting customer problems at same time.

Diagnostics of Network issues,Updates and maintains Network documentation, assigns IP addresses, and save device configuration.Configures replacement network devices from backup configuration files. Diagnosing errors or technical problems and determining proper solutions. Provide DNS and website support.Worked on Microsoft power point and Excel.Learn about Outlook