Provide technical services for hardware, software, and network-relatedissues, ensuring prompt resolution using ServiceNowManage and maintain IT infrastructure, including servers, routers,switches, and firewalls, to ensure optimal performanceImplement data backup and recovery solutions using Avamar,ensuring business continuity in case of system failure.Monitor network performance and conduct regular maintenance toprevent potential issues and optimize system efficiency.Collaborate with vendors and external partners to implement newtechnologies and solutions that align with business needs.Implemented security measures to protect the organizationConducted PC refresh and system upgrades at various DominionSecurities sites, ensuring a seamless transition with minimal disruptionto autonomize business operations.Managed and supervised user accounts, permissions, and accesswithin Active Directory and other system environments.