Gurlal Sran Email & Phone Number

Australia

United States

• Partner with cross-functional teams to develop case management tool for Australian Federal Police (AFP) to allow better visibility and efficiency of Investigation Processes, Collaboration and Communication, and.
• Interview SMEs (Subject Matter Experts) to elicit, analyze, translate, and document business requirements to develop an understanding of the business processes to aid Business Process Improvements.
• Analyze, document, and test program development, logic, process flows, and specifications from the user’s standpoint during UAT (User Acceptance Testing).
• Manage the documentation of workflows and results of business analysis into BRD/FRD (Business Requirements Document / Functional Requirement Document).
• Responsible for requirement gathering and design documentation review. Created Process flow diagrams to understand the AS-IS process and collaborated with the team to design the TO-BE process based on the gathered.
• Create Use Case Diagrams for all actors (e.g., sales team, title team, CSR team) to identify and discover requirements from a usability standpoint.

Brisbane, Queensland, Australia

• Lead the NetSuite SaaS solution implementation to improve the inventory management system. Conducted in-depth business analysis, defined system requirements, and ensured seamless data migration. Responsibilities.
• Gathered requirements from technical and non-technical users using techniques like conducting an interview, brainstorming sessions, Joint Application Development, and creating both high-fidelity and low-fidelity.
• Responsible for creating process flow diagrams to understand the AS-IS process and collaborated with the team to design the TO-BE process based on the gathered requirements, identified the gaps between and drafted the.
• Conducted comprehensive market research to identify and evaluate SaaS vendors, assessing factors such as product features, pricing, scalability to determine the best solution for business needs.
• Scheduled demos and helped stakeholders ask a set of questions, then ranked vendors based on their responses during these sessions.
• Reviewed the statement of work presented by the selected vendor, which included Service Level Agreements (SLAs), the development approach, and high-level project scope.

Brisbane, Queensland, Australia

• Created real-time dashboards for Commonwealth Bank to improve branch performance, reduce loan processing times, and enhance customer satisfaction, leading to greater operational efficiency and increased profitability.
• Created workflow diagrams from a customer flow standpoint to get validation on requirements from Stakeholders.
• Lead Sprint Planning sessions with the team (Product Owner, Developers, UI/UX, QA) to identify User Stories targeted for the next Sprint.
• Identified and implemented user story estimation method (story points) to identify Level Of Effort (LOE) at the user story level.
• Managed Daily Scrum Meeting to gather feedback from team on work accomplished and any impediments needing assistance/removing roadblocks.
• Managed sprint retrospective to manage activities and ensure team success, implement the lessons learned in order to improvise team efficiency.

Master Of Technology - Mtech, Information Technology, Distinction

Bachelor Of Technology - Btech, Computer Science, 85%