Gurleen K. Email & Phone Number

• Assist the Sales & Marketing Director on any matters to promote the products and services offered to increase sales• Apply skills to increase sales• Reserve and update all bookings in the system• Complete all inquiries and reservations from Travel Agents• Market full portfolio of products and services to generate new business• Assist existing accounts and work in the development of new accounts• Respond to Travel Agents' quote requests promptly• Timely follow-up on leads generated through telephone calls, agency visits, faxes, or emails• Respond to Travel Agents' inquiries about the portfolio of products and services • Work with the Sales Representatives on any inquiries • Work with Operations for air seat and hotel inventory for bookings • Handle changes for existing files as per Terms and Conditions• Assist retail clients with any inquiries • Back up other departments as required

Brescia, Lombardy, Italy

- Greeted customers professionally and provided them with a satisfying experience. - Provided excellent service to guests and assisted with their needs.- Took responsibility for handling merchandise and rental items, and overseeing daily sales transactions.- Ensured adequate cash-handling procedures were followed and processed monetary transactions. - Assisted manager with resolving issues in an efficient manner and participated in meetings to discuss targets and necessary changes.

Cremona, Lombardy, Italy

• Provided excellent customer service to guests and resolved issues in a satisfactory manner• Ensured guests are welcomed and guided throughout the entirety of their visit• Responsible for the safety of the artifacts, art and the museum• Assisted management during special events • Oversaw transactions of tickets and merchandise