• A Team Leader who is proactive and excels at identifying and solving problems before they arise. I have made my current department the most profitable within the company during the past 4 years.• Implementing new training methods and procedural changes which improved production and minimised waste, taking the repair rate from 85% to our current repair rate of 94% exceeding the 89% SLA of our current client, Domestic & General. These methods have now been introduced to other company departments under my supervision.• Interviewing and hiring staff during the expansion phase.• Successfully trained, supervised and mentoring a team of 9 temporary and permanent staff members.• Trialled and tested new practices to improve quality of repairs, which has led to sourcing new suppliers for stock parts and consumable materials. These changes have led to an increase in productivity without compromising the quality of our output, reducing warranty returns from over 6% to fewer than 3%; far exceeding the 7% SLA.• Designed and wrote up a 36 page repair training guide with weekly technical updates for current fault finding and repair methods.• Repairing computers, mobile phones and tablets to component level on premium and budget brands produced by Apple, Samsung, HTC, Microsoft and many more.• Developed new skills in managing time and profitability and dealing with customers and clients with an assured attitude and a resilient positive mentality. The only way to learn quickly is when it negatively impacts your profits and ideals.I find being assertive in new situations a process that takes me longer to address than I would like; but my life experiences have taught me that taking action and learning new skills in the process, with a positive attitude, opens the way forward to positive results. Reassessing my actions opens up more options to consider; which finally leads to a better conclusion.