• Business Analyst with more than 6 years of expertise in business analysis, project management, data analysis, and business improvement analysis in the Insurance, Banking, Retail, and Telecommunications industries.• Experience with JIRA. • Knowledge of operating MS Office (Excel, Word, PowerPoint, and Access), Visio, Lucid Chart, MS Project, JIRA, Microsoft Outlook.• Analyze and proactively monitor the risks, problems, assumptions, dependencies, and obstacles connected to the requirements, as well as foresee and manage such pitfalls. Consider the customer's risk tolerance when making decisions. • Substantial experience in software application development projects and hands-on experience in writing both functional and non-functional user stories, use cases, and requirement statements. • Identify business requirements and collaborate with technical team to transform dynamic business requirements into functional requirements, modifications, and/or new application construction. • Experience writing business requirements documents (BRD), functional requirements documents (FRD), data mapping, project charters, stakeholder analysis documents, user stories, current / proposed processes, streamlining of system data flows with UML, organizational structure, and process mapping with MS Visio.• If necessary, assist with the Request for Information (RFI) or Request for Proposal (RFP) procedure with suppliers.• To ensure that business objectives are met, collaborate with technical partners and offer advice to assist in the development of system design and requirements, test plans, and artifacts / deliverables. • An understanding of project planning in an agile Scrum setting. Assistance in the software development process, including analysis, design, development, and testing. • Well-versed in using MS Visio and Lucid Chart to create business process diagrams, workflow diagrams, and swim lanes. • Extensive experience facilitating JAD (joint application development) sessions with end users, experts, and the QA team. • Support quality assurance tasks such as reviewing test plans and test cases and providing testing and bug reporting guidelines; designed / executed user acceptance testing, pre-production testing, test master plan, and system integration testing.