Gurminder Singh Email and Phone Number

Technical Issue ResolutionAnalyze and identify trends or root causes behind technical issues involving hardware, applications, or system integration errors.Collaborate with partners and vendors to resolve production issues efficiently.Provide emergency production support by troubleshooting and offering solutions in coordination with end users, IT teams, and vendors.End-User SupportDeliver end-user support, maintaining strong relationships through timely incident resolution.Configure, deploy, and provide ongoing support for IT/OT hardware devices and software systems.System Administration & MaintenancePerform administrative tasks, including security updates and system monitoring.Conduct preventative maintenance such as installing firmware updates, service packs, patches, hot fixes, and antivirus software.Documentation & ReportingGenerate incident reports and create detailed troubleshooting knowledge articles.Clarify and document user and vendor requirements for straightforward or pre-designed system changes.Process ImprovementParticipate in the implementation of process improvements and recommend proactive changes.Identify and suggest innovative solutions for system enhancements or operational efficiencies.Additional ResponsibilitiesSupport rollout initiatives for system and process improvements.Handle other assigned duties to ensure smooth IT/OT operations.