Gurminder Bains Email & Phone Number

Vancouver, Bc, Ca

Langley, British Columbia, Canada

Providing crew with site specific information to execute branding upgrades while providing solutions to unforeseeable issues on site and notifying team if requirements change Preparing and executing multicomponent program schedule to rebrand interior convenience storesDetermining urgency of calls, projects and work orders to deliver client first service Analyzing site plans and project documentations to provide clients with quotes Executing projects across Western Canada while communicating with employees and clients in BC, AB, MB, and SK Problem solving and proactively providing support for clients by identifying and addressing issues such as scheduling, inventory, and Responsible for upkeep and finding new sub-contractors to maximize client satisfaction, profits, and lower project completion times Experience with several CRM systems such as Basecamp, Optsy, Jobber, Corrigo Pro, MyFSN, and Realsuite

Established rapport with high capacity accounts, 7-Eleven and Petro Canada, while maintaining record high KPI scores for each account, demonstrating time managements skills Provided solutions to client as projects progressed if problems arose, while recognizing risks, budgets and maintained safety protocolsSet goals to expand the company by offering more solutions to current customer base. Resulting in creating a new division Responsible for upkeep and finding new sub-contractors to maximize customer satisfaction, profits, and lower project completion timesAssisted team members with their work load and client issues in regards to timelines, sub-contractor agreements, and problematic matters

Vancouver, Canada Area

Onboarding Clients Onboarding a client from start to finish; this encompasses the onboarding call, sending and retrieving necessary forms and strategy items to ensure all Convertus services launch on timeTraining New HiresCreating operating procedures for onboarding new hires to streamline the process and create a simple but effective way to ensure knowledge retention. Email Templates Created a reference library of email templates as well as helped coach new hires on professional emailing. This is the one-stop shop for the team creating an easy process for us. The library will continue to grow leading to increased productivity and quality of work. Feedback ForumEnsure Mail Chimp client feedback forum is sent to all clients on a quarterly basis. Evaluate, and where appropriate, raise concern with internal departments on the negative feedback, working to ensure clients become or continue to be satisfied.Team Lead Take responsibility of all website, organic, and paid service launches as well as responsible for team goals - both personal and professional. With this setting up team motivators, dividing up workload amongst team, and being able to take on additional/less work as needed.

Vancouver, Canada Area

Vancouver, Canada Area

Burnaby, Bc

Assigned to contract with Oiko’s Program for 12 weeks durationSampled several liquor brands part-time within BCLarge set up and tear down on-site eventsCommunicated key messages and product knowledge to consumersCapturing quality photos for clients to see effectiveness of activation

Maple Ridge

• In year 4, designed a social media platforms that promotes brand awareness• Conflict resolution to ensure brand loyalty and promoting “Client First” culture for repeat business • Create and deliver daily direction that ensures restaurant operates in an efficient manner such as inventory and promotions• Communicated with program coordinators on set up during site events and festivals in our local market while interacting with event attendees and clients