“I’ve always had this knack of being able to connect and communicate with anyone at any given time. I am passionate about service culture and sleep better knowing that I put a smile on someone’s face or eased the misery out of their technology obstacle in this emerging tech era where devices are outnumbering humans and social media is ruling the world. Customer service is an attitude, and I have it in abundance, hence my aim of focusing on the customer in all that I do. After all, a business’s biggest asset is a happy customer who will stay loyal and spread the word.” A skilled and dynamic leader with over 27 years of IT experience in creating a positive, productive and conducive work environment. Ardent focus on service management, CX improvement, governance/controls, implementing quality frameworks, translating data into commercial insights, optimizing processes and productivity (business & IT) with scalability and driving CX. Solid background in Project Mgmt., IT Audit, BCP/DR, training and managing difficult situations.