Gurneet Bhatti Email & Phone Number

Mississauga, Ontario, Canada

•Supervise a team of 9 members, providing leadership, coaching, and mentoring to deliver on KPIs•Identifying customer service gaps, and working with relevant stakeholders to remediate•Evaluate customer scorecards monthly to ensure we are meeting customer expectations and providing action plans as required•Identify revenue generation opportunities with the region and provide capacity updates to customers•Perform user acceptance testing for new software releases and new learning material as required•Collaborate with CS leaders across the organization to come up with new ideas and support one another

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

•Provide a high level of customer service by assisting customers and assessing their rental needs in person •Assist to assess condition of rental upon return•Sell optional protection products, upgrades, fuel options and other additional equipment•Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance•Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

Toronto, Canada Area

• Formed professional relations with other student group executives, students, professors, and industry professionals to further establish an organized process of marketing of events• Managed all social media platforms (Facebook, Instagram, Twitter) • Updated, designed, and managed the student group website along with keeping track of the website• Was responsible for planning and effectively promoting different modes of advertising to promoteevents• Used analytics to gain an understanding of the target market, in which services were marketed accurately taking analytics into consideration

Mississauga

•Provide all customers with friendly and personalized attention, in person and on the phone •Providing office assistance with receipting, logging, organizing files and receiving deposits•One-on-One clientele interaction, greeting clients, allowing them to feel welcome•Confirm appointments with clients, contact potential clientele

•Providing customer assistance on various merchandise, displaying product knowledge •Working diligently in a team environment to assist colleagues and clients in a timely manner•Greeting clients with professionalism and positivity to portray the company’s persona•Perform other customer service related duties in addition to those listed, to ensure our service exceeds the expectation of the customer.•Achieve sales targets and goals.

Brampton

•Consistently greeted customers and educated them on current promotions•Completed the markdown process timely, with accuracy, and according to company standards•Signed merchandise accurately according to directive and current promotions•Efficiently and accurately processed sales transactions using the POS register system•Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires•Assisted customers in the fitting room to ensure proper sizing, color, fit, etc. •Responded appropriately to customer questions, inquiries, and needs•Achieved individual and store goals for sales, customer acquisition, and loyalty •Participated in the ongoing maintenance of the selling floor and fitting rooms, including re-sizing of fixtures, putting go-backs away, executing markdowns, and signing fixtures and windows where needed •Participated in-store programs and selling events•Engaged customers and ensures stores daily, weekly and monthly goals are met with email capture and loyalty program participation•Maintained the proper display of goods in the store, ensuring they comply with brand standards•Adhered to Loss Prevention control and compliance procedures

Brampton

•Answering questions and concerns customer had•Assisting them with purchasing products•Insuring SPH was always above the target goal•Assisting Customer Service Manager with tasks and always willing to learn new tasks quickly

Bachelor Of Commerce (B.Com.), Information Technology Management

Activities and Societies: DECA, Sikh Student Association, Ryerson Punjabi Association

Ontario Secondary School Diploma

Activities and Societies: Sikh Student Association Me to We