• Handled multiple customer inquiries via chat and phone, providing relevant solutions and ensuring customer satisfaction.• Responded to inquiries, complaints, billing questions, and payment services/extension requests.• Processed initial troubleshooting steps, ensuring positive feedback and customer satisfaction.

-Coordinate with hiring managers to identify staffing needs.-Source potential candidates through online channels (e.g. social platforms and professional networks.)-Provide a fast and high-touch experience for every candidate from application stage to offer, evaluating skill level, driving the interview process and offer process, including reference checks, salary recommendations and closing of candidates.-Developing Job descriptions for various positions

Project Partner: City of HamiltonSynopsis: Growing the Urban Tree Canopy to Mitigate Climate Change and Reducing Air Pollution in the North End Neighbourhood of Hamilton, OntarioWorked with the City of Hamilton and City Labs Hamilton to research on making the neighbourhood more climate-resilient.Designing new policy recommendations for the City of Hamilton to improve the Urban Tree Canopy in the neighbourhood.