Gurpage Digpal Email & Phone Number

Birmingham, Gb

Gurpage worked for one of the most reputable videographer companies within the city. He was able to consistently exceed key performance indicators i.e., client satisfaction score (CSAT).• Communication and collaboration: Effectively communicated with individuals at all levels of the business in order to provide extraordinary assistance whilst maintaining company standards.• Attention to detail: Maintained focus during 12-hour long shifts, in order to uphold a high standard of resilience to meet deadlines. • Organisation: Required to run software backups on multiple different storage devices simultaneously, utilising outstanding execution as well as a calm and methodical approach.

United Kingdom

Gurpage worked within a variety of teams to provide high quality care to customers with complex and/or routine queries across the range of financial services provided by the company.• Specialist knowledge: Showed in-depth service knowledge in order to best advise customers and to keep up to date with regulations and advancements within the sector.• GDPR: Stored and handled confidential client data in a compliant and secure manner, preventing potential breaches which can negatively impact the company and service users.• Adaptability: Frequently adapted to understand customer circumstances particularly with those in financial difficulty, requiring effective decision making under pressure.

Relayed information between multiple departments from operational team leaders, floor managers to the agency workforce. Providing an effective and clear communication within the branch.• Leadership: Fostered positive employee relationships by handling questions, concerns as well as ensured all workers were fully capable of their duties with clear and concise instructions. • Quality control: Responsible for collating and processing order sheets for incoming and outgoing deliveries ensuring accuracy and quality of the goods were all first class.• Perseverance: Displayed emotional intelligence and resilience when dealing with conflicts at peak business times.

Helped develop and implement strategic plans to achieve revenue objectives and reduce expenditures, as well as assisting in sales. • Methodical approach: Analysed sales data, including profit and loss statements to compose a store budget. helped cut costs by 30%. Also assisted with integrating an inventory software.• Professionalism: Dealt with customer enquiries, aided customers in locating goods and ensured they had a comfortable shopping experience to enhance customer retention and satisfaction.• Critical thinking: Oversaw various operations, paying attention to areas in need of improvement while making notes and recommendations for management to enhance morale and productivity.