Gurpal Bhakar Email and Phone Number

* Answering incoming calls; taking messages and re-directing calls as required* Dealing with email enquiries* Diary management and arranging appointments, booking meeting rooms and conference facilities* General office management* Arranging both internal and external events* Possibly maintaining the company social media accounts* Providing administration support to Sales Reps, Property Managers and Senior Management

• Perform well within a team, building and maintaining good relationships.• Ability to adapt to different working environments.• Provide a welcoming atmosphere to all guests.• Ensure an exceptional standard of service to all customers.• Ability to deal with customer requests and queries efficiently.• Preparing requested drinks orders made by other members of the team.• Operating tills and the use of hand-held ordering systems.• Ability to multitask and prioritise during busy periods.• Willing to take on jobs to balance the teamwork load.• Abide by and enforce all licensing laws including challenge 25.• Comply with all company policies and procedures.

Head Cashier - Nov 2016- Dec 2018* responding to customers’ complaints and consultations regarding financial products and the status of their transactions.* Ensuring compliance with all internal controls and established policies and procedures, in order to guarantee transparency in every transaction held* Balancing cash at the end of their shift* keeping a thorough daily record of every activity and incidence held at the institution.Cashier Dec 2014 - Nov 2016* Providing guidance, support and transactional services to customers* Providing guidance on financial products and banking-related services, while meeting the customers’ needs.* counting and disbursing cash for deposits and withdrawals* opening new accounts for new and existing customers.* coordinating activities between customers and different departments within the organisation with the aim of performing financial transactions.* Ensuring compliance with all internal controls and established policies and procedures, in order to guarantee transparency in every transaction held.

Purchasing, Sourcing & Supply Function• Using knowledge gained from consumer shopping habits to create an inventory of stock tailored to the identified demographic.• Sourcing quality and suitably priced items to allow for profitable margin for the business in accordance with a set budget and reasonable, affordable pricing for the local consumer.• Co-ordinating delivery schedule, ensuring stock arrives in saleable condition & on time.Merchandising• Maintaining shelf space allocated, ensuring each product drives profit for the business, eliminating products not contributing.• Allocating priority spacing to seasonal or offer products to maximise salesAdministration• Cash handling daily through transactions and daily cashing up at the close of business• Responsibility for health and safety regulations on the shop floor for both consumer and employee.• Adhering to Food Safety regulations, completing necessary paper work daily to demonstrate due diligence and legal compliance.Employee Management• Identifying training needs for individual employees. Delivering training during the working day to ensure learning through practice.• Monthly rota management, taking into consideration a monthly budget.Customer Service• Using & developing interpersonal skills daily to deliver a high standard of customer service.• Building on customer relationships daily to ensure repeat visits and sales.• Ensuring customer complaints are dealt with promptly, professionally and to the customer satisfaction.