Dispatch Supervisor
Current1.Resolve customer complaints and answer customers' questions regarding policies and procedures.2.Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.3.Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.4.Implement corporate and departmental policies, procedures, and service… Show more 1.Resolve customer complaints and answer customers' questions regarding policies and procedures.2.Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.3.Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.4.Implement corporate and departmental policies, procedures, and service standards in conjunction with management.5.Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. Show less