1.Resolve customer complaints and answer customers' questions regarding policies and procedures.2.Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.3.Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.4.Implement corporate and departmental policies, procedures, and service… Show more 1.Resolve customer complaints and answer customers' questions regarding policies and procedures.2.Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.3.Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.4.Implement corporate and departmental policies, procedures, and service standards in conjunction with management.5.Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. Show less

1.Completed balanced scorecard, value stream mapping and workflow analysis that fast-tracked the Organization's turnaround from a history of multiyear losses to sustainable profitability within 6 months.2.Led Six Sigma and lean manufacturing initiatives that reduced labor costs by 20% while catapulting profit, productivity and quality metrics by 55%, 75% and 35%, respectively.3.Implemented scrap-reduction measures that minimized waste and maximized production yields to capture recurring… Show more 1.Completed balanced scorecard, value stream mapping and workflow analysis that fast-tracked the Organization's turnaround from a history of multiyear losses to sustainable profitability within 6 months.2.Led Six Sigma and lean manufacturing initiatives that reduced labor costs by 20% while catapulting profit, productivity and quality metrics by 55%, 75% and 35%, respectively.3.Implemented scrap-reduction measures that minimized waste and maximized production yields to capture recurring annual savings of $1.8M.4.Introduced employee-recognition programs, labor/management communication forums and career-pathing opportunities that boosted staff retention, morale and satisfaction to new bests. Show less

1.Responsible for setting up new vendor and employee accounts through Macola system coding, processing vendor invoices in the A/P system and coding within General Ledger.2.Tasked with overseeing the cutting and posting of checks to the check register, voiding checks, processing expense payments and travel advances and disbursing the payroll.3.Additional duties including cash receipt processing, payments of payroll taxes, preparation of annual 1099 and 1096 forms, maintenance of… Show more 1.Responsible for setting up new vendor and employee accounts through Macola system coding, processing vendor invoices in the A/P system and coding within General Ledger.2.Tasked with overseeing the cutting and posting of checks to the check register, voiding checks, processing expense payments and travel advances and disbursing the payroll.3.Additional duties including cash receipt processing, payments of payroll taxes, preparation of annual 1099 and 1096 forms, maintenance of A/P employee files and audit research.4.Reconciling the balance sheet accounts and preparing the analysis to support account balances.Providing support to the other accountants in the group, financial analysts, others within the corporate areas.5.Ability to be assertive to follow up on issues and responsible for adhering to deadlines.Performing the full cycle A/P, cash posting and expense report processing, daily cash deposits for the bank(s).6.Ensuring the accuracy of billing and shipping addresses on past due invoices, EZ-pays, personal orders, and other incoming payments. Show less