Gurpinder Kaur Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

• Provide first and second-level help desk troubleshooting, support and fault resolution/escalation (in line with school protocols).• Liaise with staff regarding the management and maintenance of AV equipment.• Administrate the school's local Sharepoint/Office 365 account.• Deploy software to the school network of machines as directed by the IT Manager – Casper.• Maintain the College staff's standard operating environment under the direction of the IT Manager.• Respond to tickets as allocated by IT Administration Assistant and IT Manager.

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Ocean Reef, Western Australia, Australia

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.• Responding on time to service issues and requests.• Repairing and replacing equipment such as printer/laptop/Mac/ViVi as necessary.• Installed wiring, cabling and devices to establish, repair and improve network operations.• Received and prioritized support requests to maximize resource utilization.• Updated and reconfigured existing and new computers with current software and operating systems.

Perth, Western Australia, Australia

• Delivered exceptional customer service through direct communication with clients and team members.• Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.• Handled incoming calls and directed callers to the appropriate department or employee.• Diagnose equipment failures and/or printer problems; perform required repairs; replace bad components in the field if suitable space is available, or bring them back to the shop for repair; reinstall repaired equipment; install loaner equipment.• Keep a correct record of asset management tracking, inventory control, work completed, and work in progress.• Kept office equipment functional and supplies well-stocked to promote efficientlyoperations.

Punjab, India

• Support computer operations, support faculty and students to use computer software and hardware, develop records of students involved in computerised instructional support, handle lab equipment to clean keyboards, monitor and disk drives, and capture statistical reporting information.• Provided needs assessment, systems analysis, troubleshooting and resolution.• Maintained servers, software and operating system equipment.• Developed, implemented and managed IT processes to encourage regulatory compliance.• Handle student/staff user accounts and passwords.

Professional Year, Information Technology

Master Of Information Technology, Networking And Security

Master Of Computer Applications - Mca, Computer Science, 1St