Gurpinder S. Sandhu Email & Phone Number

Chilliwack, British Columbia, Canada

Gibsons, British Columbia, Canada

Foster a culture aligned to BMO purpose, values and strategy and role modelsBMO values and behaviors in all that they doBuild interdependent teams that collaborate across functional and operatinggroups to create the highest value for all stakeholdersImprove team performance, recognizes and rewards performance, coachesemployees, supports their development, and manages poor performanceCreate innovative business development strategies, including collaboratingwith BMO partners to grow the business and maximize branch revenues, sales,and customer satisfaction, and minimize operating lossesDevelop and maintain a network in the community to enhance the Bank'svisibility and builds a strong referral source for new potential business.Example: United way and salvation army donations in Gibsons, PrideVancouver, BMO Run Vancouver, Children hospital donation Representing BCYukon Market.Financial ManagmentAddress Gibsons, Columbia V0NPhone +1 647-708-1009E-mail gurpinderssandhu@hotmail.comLead 17 branches in my market as digital specialist and part of operationaleffectiveness team to help them achieve there year end goals.Makes recommendations to senior leaders on strategy and new initiatives,based on an in-depth understanding of the business/groupAssists in the development of strategic plans and business plan for the branchMonitors sales and service performance against plan to identify gaps, issues,and best practices, and develop and implement action plans that closeperformance gaps and resolve issuesProvides technical training and support to branch employees to maintainoperational and sales effectiveness and recommends improvementsResolves complex or unresolved customer situations or escalates to the nexthigher manager for resolution

Campbell River, British Columbia, Canada

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. • Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. • Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. • Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer. • Supports the Bank’s community involvement and participates in community activities. • Resolves customer related issues using knowledge of bank services, products, and processes. • Fulfills sales and service activities for the customer in accordance with approved procedures. • Establishes relationships with business partners (e.g. CDC, MasterCard, Symcor, etc.) to maintain knowledge of interdependent systems and related policies and procedures. • Reviews results and performance measures against plans and standards (e.g. sales targets, service targets, referral targets) to address gaps and develop plans. • Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements. • Resolves complex or unresolved customer situations. • Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. • Thinks creatively and proposes new solutions. • Exercises judgment to identify, diagnose, and solve problems within given rules.

Vaughan, Ontario, Canada

Commitment to understand, care and guide financial decisions involving portfolio management, estate planning, tax minimization, risk management, budgeting, generational wealth education, charitable giving, socially conscious investing, asset purchases, and sales.

Toronto, Canada Area

-Accountable for overseeing and Driving Compliance store operations/Products-Credited for playing key role in generating over $4 million per year in revenues-Maintain a high level of communication with leadership-Recognized as the company consultant in a field providing technical guidance, assistance and training to lower level associates-Strategically developed effective marketing plans to increase sales and profits while managing costs-Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity-Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner-Promoted a positive atmosphere and went above and beyond to make sure that each customer received exceptional service-Developed, implemented and managed business plans to promote profitable food and beverage sales-Skillfully interacted with external vendors to obtain the best quality in pricing and product-Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations-Met, greeted and encouraged feedback from customers and used them to implement positive changes in the restaurant-Correctly calculated inventory and ordered appropriate supplies

Sherway Garden

Square One Mall

-Enhanced the company culture through hiring, training, mentoring and evaluating employees on their ability to work in a pleasant, prompt and safe environment-Identified operational and financial company strengths and weaknesses by logging weekly and monthly reports and used them to track patterns and impact profitability and waste management-Greet customers and assist each customer with inquiries regarding store and merchandiseImprove customer service experience, create engaged customers and facilitate organic growth-Responsible for conducting monthly reviews with employees and supervisors-Ensured adherence to corporate and government policies, producers health and safety regulations-Control resources and utilize assets to achieve qualitative and quantitative targets

Eaton Center (Food Court)

Making Duty rosters, Break schedule, Keep a record of employees hours, Sending hours to the Manager, Helping manager to making Work Schedule.

300 Adelaide St. E. Toronto Canada

Working on front desk, helping the students by giving the answers of the questions about registration and results. Give tours of college to the student or group. Helping Organizing the events which happen in Hospitality department. Handling phone calls and replying the emails, Follow the First impression and college policies while working, Doing face to face interaction with the students and try to offer them the best service this role will allow me to employ my strong interpersonal and client relationship skills to help students.

Hospitality Tourism And Leisure, Hospitality And Recreation Marketing Operations

Through this two-year tourism diploma program, I learnt about the exciting and diverse tourism industry with courses in culinary tourism.

Hotel Management, Hospitality Administration/Management

Activities and Societies: Volunteers with Student Association, Hospitality Deans Rec. Program and PRIDE Toronto. This one-year diploma.

Hospitality And Cateering Technology, Hotel/Motel Administration/Management

Activities and Societies: Athletics, Basketball (Inter Varsity Champion), Soccer and Singing. This undergraduate program is committed.