Gurpreet K. Email & Phone Number

• Developing and maintaining strong client relationships to understand unique market research needs and objectives.• Collaborating with clients to design research studies that leverage TLG's technology and methodologies to gather actionable insights.• Managing key client accounts and research projects from inception through completion, ensuring they are delivered on time, within budget, and meet the client's expectations.• Serving as the primary point of contact for clients, providing regular updates and budget management.• Identifying opportunities for upselling or cross-selling services that align with client needsand TLG’s capabilities• Assisting bids team/Sales with support.• Contributing to the development of proposals and bids for new business opportunities.• Working with vendor network directly, sourcing quotes as needed to support proposals/bids.• Advocating consultative customer relationships.• Coordinating CRM development.

• Managing key client accounts, project deliverables, and timelines• Mediating client and partner communication• Supporting Account Manager with budgets and unique client requirements• Performing risk analysis to identify areas of concern and recommending solutions• Coordinating project resources• Mentoring and training members of the Project Management group

• Acted as the client's key point of contact throughout the project lifecycle• Managed sample providers to ensure project remained within scope• Coordinated resources across departments within the company• Oversaw project lifecycle, communicated milestones to clients, and used strategies to improve participant engagement• Ensured project database is organized and up-to-date• Closed projects and complete all documentation within expected timeline

• Reviewed and edited client questionnaire• Tested online and phone surveys to validate accuracy of programming• Prepared detailed reports in a client-ready state• Emailed invite setup and deployment• Secured sample and translations for studies• Worked with field and sample providers• Prepared verbatim files for client delivery

• Updated customer account details in preparation of daily bank deposits• Ensured security of funds• Operated switchboard• Executed business strategies to deliver upon all departmental objectives

Toronto, Canada Area

• Identified and communicated discrepancies regarding clarity of offer to the leadership team• Completed final checks on offers, ensuring all information was correctly downloaded• Prepared weekly summary of offers for store Executive teams• Communicated changes to offers or potential concerns to the General Managers• Responded inquires and provided administrative support

Foundations Of Project Management

Ontario Graduate Certificate, Research Analyst

Honours Bachelor Of Arts, Criminology