Gurprakash Sohal Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Managing a portfolio of clients where we deliver complex muti-tower Managed Services. Maintain great relationships with the clients and delivering above and beyond contractual obligations while maintaining profitability. I was delivering services including across all service lines including cloud, infrastructure, network management, network security, cyber security, contact centers and applications. Cross-selling our capabilities to increase profitability and continuous improvements to improve customer satisfaction. • Execute major transformation projects and work with the team to craft and deliver Modern managed services in the cloud. Working with the pre-sales and service architecture teams to define and evolve the delivery methodology and assist with deal closure. Manage the P/L of accounts and bring in cost efficiencies. Ensure all accounts were profitable above and beyond the commercial modelling and growing. Achieving a high CSAT/NPS score for my accounts.

Sydney, Australia

NTT Acquired Emerio Australia in 2010, before the sale, I was tasked with the setup of Emerio company’s operation in Australia, build partner network, vendor alliances and generate sales. Establishing local contracts, service schedules and agreements. Hiring local talent to deliver application and infrastructure services teams in conjunction with global delivery arms. Developing cutting edge solutions with attractive commercial models and offering them to customers as a service. The work involves working across both application and infrastructure solutions which lead to business and technology transformation for the clients.

Singapore

Heading the Microsoft Center of Excellence and managing the Pre-sales team I functioned as an interface between Sales and Delivery teams. My job profile included working closely with the clients/prospects and supporting the sales team in progressing opportunities. Architecting solutions and removing all the pain points of the customer to facilitate the project closures. It also involved working with strategic alliances like Microsoft, Avanade, HP, etc to bid for deals together. Management of key accounts and ensuring customer satisfaction by letting the delivery team know the clients’ expectations. Respond to proposals and prepare estimations in co-ordination with the delivery teams. Advice the delivery team on the market trends to build/strengthen on the service offerings of the company. Most projects involved integration with ERPs and/or decommissioning legacy mainframe systems like HP3000, HP6000 which resulted in significant business and technology transformation.

Singapore

As a Project Manager in this organization I was involved in 2 major areas, Presales and Project Management. My duties as Presales included; participation in marketing planning and lead generation, client meetings with sales, presentations, scoping and effort estimate of project, creating proposals, project handover and kickoff, investigation of new IT solutions. As a Project Manager I was responsible for project planning and execution, management project resources, daily client contacts, meeting project milestones and timely approval of documents by customer, knowledge transfer from client to my company, architecting & design of soultions, organization of training, user acceptance tests & going live and handover project to support team.

Singapore

My role as an E-Business Analyst involved system study, evaluation, system design, development and regional deployment of applications. Main areas of work include in the areas of Warehouse Management Systems, Distribution Management System, Freight Management, Exhibition Logistics, E-Inventory Management, Inventory Tracking and other in-house systems. Besides developing in-house applications I was involved into systems integration projects with various Suppliers and Customers to enable better Supply Chain Management. I was also involved in Pre-Sales to help the growth of business.

Singapore

At this software development company, I was involved in the design and development of commercial websites for clients like COKE, Tiger Beer, British Council, HSBC, etc. This role involved getting the project requirements from the clients and then developing. I was reporting directly to the CTO of the company and was leading a team of developers