Gurpreet Brar Email & Phone Number

United States

Schaumburg, Illinois

Schaumburg, Illinois

Waltham, Ma

• Tier 2 and 3 HR Specialist working under Director of Benefits• Assist employees with billing inquiries while on a Leave of Absence• Create Excel Spreadsheets to differentiate amounts paid and need to be paid• Work in PeopleSoft to inquire employees working details• Create and generate bills for the billing cycle twice per month, every pay period.

Waltham, Ma

• Resolved HR inquiries from internal managers and employees.• Provided Health Benefits for employees, implemented and guided employees on Benefits• Provided information to employees on HR/ employment policies and practices.• Processed HR and benefits transactions and supports the auditing of information• Achieved performance measures and adhered to established customer service standards• Escalated non-routine matters to appropriate individuals or groups• Participated in information sharing with other service center representatives; identified trends and passed recommendations for improvement to the Tier 1 Leader and Tier 2 HR Specialist

Naperville, Il

• Received inbound calls from insurance applicants, reviewed the case file and completed a medical interview to obtain the required information• Used a consultative approach supported by medical knowledge and defined policies and procedures to uncover and collect additional critical details (calculated, expanded questioning) regarding conditions, treatment, medication usage, and recovery• Acted in compliance with all HIPAA guidelines and standards of care in client interactions. Used good judgment, tact and compassion to handle the delicacy of exchanging personal health information• Approached the job with a focus on quality and completing cases each day with the objective to follow policies and procedures consistently while learning and becoming more and more efficient to complete the maximum number of interviews in the shortest possible time.

Northbrook, Il

Taking between 50-60 calls a day• Assisting customers place orders• Assisting customers track orders• Supervising over 100 temporary employees during holiday season• Taking escalation calls and de-escalating upset customers• Processing Returns • Emailing customers in regards to their orders

Lincolnshire, Il

• Taking between 50-70 inbound calls• Assisting customers with 401k benefits• Completing transactions, such as direct deposit for 401k balances• Assisting customers navigate through company website • Able to assist with loans from 401k and discuss company policies• Helping customers with Health Benefit questions• Assisting customers select Health choices and signing customers up for health coverage• Able to assist retires as well as active employee manage 401k• Assisting customers ready to retire with initiation of retirement and offering different retirement plans.• Ensuring client confidentiality

Des Plaines, Il

• Taking between 80-100 inbound calls• Able to handle difficult and demanding situations correctly and satisfactorily• Make on the spot decisions for such issues as; ordering, quotes, tracing of vehicles, data changes, emergency situations, etc.• Able to read and understand simple to complex instructions• Able to work with other operating areas to successfully service the driver and client needs• Able to successfully execute and deliver high quality customer service over the phone

Associates Degree In Nursing, Registered Nursing/Registered Nurse

Doctor Of Medicine (M.D.), Medicine

Activities and Societies: American Medical Student Association

Premedicine, Medicine