A strong willed enthusiast with 11+ years of enriching experience in client relationship management and it's life cycle. -I LISTEN to ENVISION :I build meaningful and strong customer relationships by understanding client's business goals through attentive listening. I strengthen and nurture relationships through well planned inclusive onboarding, renewals, expansions and extended rollouts.-I TRAIN to RETAIN:I help clients get comfortable using a SaaS platform and encourage them to brainstorm the best setup as per their organizational requirements. -I COMMUNICATE to FACILITATEI communicate feature requests and bugs to the development team and also work alongside support to facilitate issue resolutionI provide proactive and remedial solutions addressing clients' issues through email, phone, online presentations, and in-person meetingsI prepare and deliver presentations to internal and external stakeholders to communicate data and feedback-I LEAD to SUCCEEDI have built team sizes of up to 20, which involved selecting, recruiting, training, mentoring, and performance management -I ORGANIZE to PRIORITIZEI plan, schedule, and implementing changes using deep dive techniques that initiated process improvements from time to time for the customer life cycle- I UNITE to FIGHT inequalityI am an avid supporter of equity, diversity, and inclusion. I appreciate enriching multicultural work environments that helped me grow.