Gurpreet Kaur Email & Phone Number

Wellington, Wellington Region, New Zealand

Wellington & Wairarapa, New Zealand

Program Control ManagementWorkflow ManagementProcess improvementStakeholder Management

Noida Area, India

Managing and mentoring a team of Data analysts and associates to deliver SLA reporting & day to day operational Service Management reporting for Capacity Planning, Incident Management, Service Request Management, SLA met/ miss scorecards from various tools e.g.- Remedy, Service Now, Nimsoft, ITMS, DPQM using MS- Excel, Power Pivot, eMite etc. Day to day responsibilities include:-• Reviews all reports, dashboards, scorecards for accuracy before release of data to customer-facing programs.• Request handling, requirement gathering, designing, developing and testing of new reporting requests based on MS Excel or eMite tool. • Trained new analysts, serving as a subject-matter expert in departmental processes and procedures as well as researching and implementing improvements.• Develops monthly reports on employee productivity, content & accuracy of assigned reports for management.• Assist in various project management processes which includes planning, defining scope, designing, testing, quality assurance, compliance, documentation and user training.• Regular monitoring and management of process improvement to maintain team efficiency & productivity.• Managed metrics, dashboards, regular and ad-hoc data reporting related to Service Contract Agreements and Installed Base using Business Intelligence tools such as Excel, Emite, Power Pivot.• Created Dashboards to monitor business performance, insight analytics, role based dashboards• Managed a high volume of activity with ad hoc scheduling needs, requiring constant change and adaptability.• Created reports for executives to show quality and quantitative trends to define key metrics in Service Management Reporting.

Noida Area, India

As a Senior Customer Engineer my roles and responsibilities were :- • Monitor, analyze and report on competitor price change and marketplace conditions. Continually evaluated over 5 lacs Product of 2500 Brands to maintain highly competitive position within the industry. • Generate Monthly Dashboards and KPM reports for Management. Included Monthly MIS, Electronics Customer Monthly Growth Tracker and Sales MIS Services Wise.• Analyse market dynamics, pricing trends, market opportunities, operating and sales margins in order to develop reports, procedures for higher Management.• Actively Participation in Competitor Profiling, Web Research and Supplier engagement (Local Sourcing)• Mainly responsible for analyzing and monitoring Technology Services changes and current market conditions.• Responsible for updating and evaluating market information to keep organization on a competitive position. • Advance Analytics on the given set of data to capture the trends and nature on various parameters• Worked on various comparison reports like Revenue Deviation Projected Vs Actual, GEO wise MOM n YTD, Trend Analysis, Unbilled / Partial Billed Resource Analysis, Manpower Distribution, Customer Contribution in revenue in given Different criteria, Sales Funnel, Funnel Movement & performance, Service line wise funnel for Senior Management.

Bachelor'S Degree, Electronics And Telecommunication, A+

Master'S Degree, Management Information Systems, General, A+

Diploma, Digital Electronics, A+