Gurpreet Kaur Email & Phone Number

Wellington, Wellington Region, New Zealand

Wellington & Wairarapa, New Zealand

Program Control ManagementWorkflow ManagementProcess improvementStakeholder Management

Noida Area, India

• Managing and mentoring a team of Data analysts and associates to deliver SLA reporting & day to day operational Service Management reporting for Capacity Planning, Incident Management, Service Request Management, SLA.
• Reviews all reports, dashboards, scorecards for accuracy before release of data to customer-facing programs.
• Request handling, requirement gathering, designing, developing and testing of new reporting requests based on MS Excel or eMite tool.
• Trained new analysts, serving as a subject-matter expert in departmental processes and procedures as well as researching and implementing improvements.
• Develops monthly reports on employee productivity, content & accuracy of assigned reports for management.
• Assist in various project management processes which includes planning, defining scope, designing, testing, quality assurance, compliance, documentation and user training.

Noida Area, India

• As a Senior Customer Engineer my roles and responsibilities were:-
• Monitor, analyze and report on competitor price change and marketplace conditions. Continually evaluated over 5 lacs Product of 2500 Brands to maintain highly competitive position within the industry.
• Generate Monthly Dashboards and KPM reports for Management. Included Monthly MIS, Electronics Customer Monthly Growth Tracker and Sales MIS Services Wise.
• Analyse market dynamics, pricing trends, market opportunities, operating and sales margins in order to develop reports, procedures for higher Management.
• Actively Participation in Competitor Profiling, Web Research and Supplier engagement (Local Sourcing)
• Mainly responsible for analyzing and monitoring Technology Services changes and current market conditions.

Bachelor'S Degree, Electronics And Telecommunication, A+

Master'S Degree, Management Information Systems, General, A+

Diploma, Digital Electronics, A+