• Managed production support for SharePoint online, Smart Git, Gitlab, and Kofax systems, ensuring seamless operations.• Developed and tested custom applications, conducted peer reviews, and implemented data modeling for efficient data management.• Coordinated application deployments in the cloud, performed data fixes, and contributed to process improvements following SDLC best practices.• Aligns technical solutions with the organization’s strategic business goals by: assessingbusiness requirements for new projects and defining architectural strategies to optimize servicedelivery• Researches, designs, develops and integrates system network architecture by: evaluatingemerging technologies and their viability; designing and developing network infrastructure• Leads and coordinates teams/projects in the development and integration of information,communication, messaging, disaster recovery, and security architecture, hardware, andsoftware•Monitors support requests and work orders to ensure that service delivery objectives are met.•Recommends, defines, and implements architectural designs, and develops and improvesprocesses to ensure maximum uptime and access to 24x7 business critical applications•Coordinates availability of team resources to ensure they are available to support the 24x7critical applications.•Analyzes system performance and collaborates with other teams to ensure systems areoperating at acceptable levels.•Ensures proper change management processes and procedures are in place and being adheredto.•Chairs and conducts team meetings to discuss outstanding issues.•Performs application enhancements.

• Gathering and analyzing user requirements to understand system needs.• Designing and documenting system specifications and workflows.• Collaborating with developers and stakeholders to create technical solutions.• Conducting system testing and troubleshooting to ensure functionality.• Training users on new systems and providing ongoing support.• Evaluating system performance and recommending improvements.• Following SDLC processes for development, testing and deployment of code changes.• Keeping up with industry trends and advancements in technology.• Creating conceptual, logical, and physical data models.• Defining data structures, relationships, and constraints.• Optimizing data models for performance and scalability.• Documenting data models and maintaining data dictionaries.• Working closely with database administrators and developers to implement data models.

• Installing, maintaining, and repairing equipment or systems.• Diagnosing and troubleshooting technical issues and providing solutions.• Conducting regular inspections and preventive maintenance on equipment.• Collaborating with customers to understand their needs and provide technical support.Gurpreet Kaur - page 1• Documenting service activities, including work performed and parts used.• Training customers on how to properly operate and maintain equipment.• Keeping up with industry trends and advancements to stay knowledgeable.

• Analyzing and assessing the information needs of an organization.• Designing, implementing, and maintaining information systems that meet those needs.• Evaluating and selecting appropriate hardware and software solutions.• Managing databases and ensuring data integrity and security.• Providing technical support and troubleshooting for system users.• Collaborating with stakeholders to identify opportunities for system improvement and optimization.• Conducting system audits to ensure compliance with regulations and best practices.• Keeping up with emerging technologies and trends in the field to stay current.