Gurpreet Mann Email and Phone Number

• Establish system access across NFI Group by issuing and managing user ID’s and access to controlled data• Maintain associated IAM and Security related systems• Assist with cybersecurity related activities and management of security related systems• Mimecast Administrator with experience in managing Mimecast Email Security solutions, email filtering policies, and user administration. • Oversee and coordinates account maintenance requirements for all applications, adhering to defined security policies• Administer Microsoft on-premise and cloud application users• System Administrator Oracle EBS and Oracle cloud applications• Provide education to end users on cyber security through the KnowBe4 system• Document and maintain processes and procedures for the IAM function on all AD and software applications• Update Active Directory attributes as required• Maintain the Account Reconciliation and Security Dashboards• Evangelize cybersecurity within the organization

• Administer servers, desktop, laptops, printers, phones, personal digital assistants, smartphones, software deployment• Providing second level analysis and support for workstations and laptops accessing the New Flyer domain via phone, email, and in person• Supporting SCCM 2012, Exchange 2007, Exchange 2013, KRONOS, Oracle, BES 12, VPN, Kaspersky etc.• Updating Microsoft Active Directory attributes and Creating and pushing the group policies to clients• Support LANs, WANs, network segments, Internet, and intranet systems• Supporting desktop/Laptop operating systems/hardware/additional software, printers, network access, telephones, mobile phone, remote connectivity and other relevant areas• Project planning and implementation for IT migrations, upgrades and special projects• Working on help plan and executing the move, add or change requests for computer hardware, software and telephones

• Deployment of Hardware Systems, Peripherals and Installation of Business Applications• Supported desktop/Laptop operating systems/hardware/additional software, printers, network access, telephones, mobile phone, remote connectivity and other relevent areas• Followed SOP’s, SLA’s for accurate process and meet tight deadlines• Deployment of new Hardware Systems, Peripherals (smart devices) and Network Devices.• User Data Migration to new systems using USMT 4.0 tool.• Implementing OS installations, updates, BIOS upgrades, application updates etc.• Supporting user applications, COE, hardware issues, remote access etc.

• Developed plans and schedule for Telecommunications projects and prepared necessary objectives for same. • Managed all status reports and prepared projects reports for same. • Assisted customers in resolving all issues and updated project status accordingly. • Monitored all processes related to project both external and internal resources. • Determined project budget and recorded all expenses of project to ensure its compliance with scheduled budget. • Extract data from relational databases utilizing Business Objects, MS Access, MS Project, SharePoint, Clarity, Siebel CRM and other BT change management systems Remedy tools.• Order entry, generation of reports, analyzing the data, reconciliation and also worked on billing, budgeting and forecasting• Knowledge of Telecommunication and IP-Based Technologies: Wifi/Ad-Hoc, WAN/LAN/VLAN, TCP/IP, Cisco Routers & Switches.• Knowledge of Service-Desk Management, Help-Desk Support, Incident Management etc, using ITIL practices.• Coordinated with network engineers and performed tests and installations of various telecom systems and associated devices. • Coordinated with external vendors and scheduled projects and estimated costs. • Identified needs of enhancements to project and updated process accordingly. • Reviewed work of vendors and ensured timely delivery of materials and resources. • Planned project from conception to implementation and monitored its progress. • Developed material specifications and scope of works for projects. • Monitored processes and initiated solutions for reducing cost for projects. • Managed Project Life Cycle and implemented process on a daily basis. • Documented all project reports and recorded it for future references. • Scheduled project and ensured compliance with estimated costs and timeline.• Planned and scheduled project activities and ensured its completion according to schedule. • Reviewed systems and identified areas of quality issues and resolved it appropriately.

• Flawlessly handled end to end several major Banking financial global projects.• Project implementation and execution plans.• Order entry, generation of reports, analyzing the data, reconciliation and also worked on billing, budgeting and forecasting.• Client and internal calls for project updates – weekly basis or as and when needed.• Maintained SOP’s for accurate process and procedural documentation.• Ensured all project activities are completed and customer acceptance is received.• Completed billing related activities for accurate billing to customer• Ensured that all Changes are managed as planned within the timescales agreed with the Change Requester and escalated any Changes which are damaging the quality of the overall service.• Ensured all Changes comply with internal controls and customer/regulatory controls.• Liaised with all parties to ensure that information and approvals for changes are communicated and understood by all stakeholders• Extract data from relational databases utilizing Business Objects, MS Access, SharePoint, Siebel CRM and other tools• Maintained Daily Tracker to track the daily productivity, Product Tracker to track the products record, Follow-up Tracker to track all the requests for regular follow-ups etc.• Managed the client specific knowledge database and sharing with the internal business associates through share drive