At Markdraft, we work as SINGLE WINDOW OPERATOR caring about your growth. We provide a variety of Innovative products to fit your professional needs. These products can be customized to meet individual business needs, ensuring they are seamlessly integrated into your existing business.

- Responsible for PAN India & Global Operations for Project Services & Service Delivery.- Accountable to lead the team for coordinated management of multiple related projects directed toward strategic business and other organizational objectives.- Managing project deliveries from initiation & scoping to assigning Project Managers & Service Delivery Manager to manage cost, schedule and performance of component projects & accounts.- Responsible to build credibility, establish rapport and maintain communication with stakeholders at multiple levels, including those external to the organization.- Aligning program scope with strategic business objectives and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.- Coordinating all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.- Involved in transition of client from Solutions Implementation to Service Support, ensuring compliance to SLA- Providing with periodic Dashboard reports on the current program, future opportunities and client issues.- Spearheading customer loyalty by ensuring that our customers fully utilize the value of our solutions and services.- Performing routine team administration tasks as well as team development initiatives.

Provide leadership to the transition team, Lead large multi-client transition programs and interact effectively with the teams and guide them proactively communicate with stakeholders to insure commitment from management and clients. Able to coordinate transition program tasks from definition through handover Facilitate transition communication including risks, issues, and deviations from the plan- Responsible for North America & Europe Operations- Researched, analyzed, and developed project plans and Ensure 100% adherence to project change control process- Ensure documented Get to Green plans for all projects.- Make sure the project is completed in the allocated budget.- Serve as the SPOC of escalation for the transition project and take responsibility for resolving all escalated issues.- Leads the tracking and creation of the action plan for the identified risks, issues and gaps of the project.- Mapping client's requirements and providing them best solutions involving evaluation and definition of scope of project and finalisation of project requirements- Holding review meetings to monitor progress of the project as per schedule, and ensuring timely completion & delivery of the project to the client.- Instrumental in customizing Transition approach to ensure smooth migration of client processes to India. Responsible to develop, plan, implement and manage all process transitions to India.- Analysing the client’s business processes and providing insights into the processes that could be off shored.- Estimating the resources required for conducting the clients business from an offshore location.- Have undertaken multiple transitions across different domains and industries.- Facilitated transitions for 15 clients successfully to India - covering total of more than 240 FTE’s.- Coordinating with different teams within the company to setup the operations.- Evaluating customer requirements against company standards and guidelines

- Responsible for North America & Europe Operations- Responsible for process rebuilding and gap analysis for incident, change, availability management as per ITIL framework as a part of organizational initiative.- Establishing a disciplined framework for communications and addressing production infrastructure issues.- Manage support processes, Service level Management, Problem Management, Change Management, Release Management, Capacity Management and Availability Management.- Acting as a communication focal point between the Client and Service Delivery.- Delivering on service commitments and Accountable for achieving the KPI's/DOU's/SLA's.- Ensuring system stability during Critical Client Cycles (may include M/E, Q/E, Y/E, special events).- Acting as focal point for account knowledge, coordination, and communication between Service Delivery and Client, and between the matrixed Service Delivery teams.- Responsible for 1450 servers and Lpars. Efficiently described as an IFP (Infrastructure Focal Point).- Own and deliver on Service Improvement plans to improve the quality of service and Service Delivery effectiveness. Develop and mentor Service Desk staff, planning and managing resources effectively.- Investigating Major Incident Reports (MIR) in order to establish root cause and lessons learnt to improve future service delivery to the business and clients.- Manage, control and monitor the installation, operation and maintenance of IT infrastructure.- Manage the fast paced growth in the number of processes and the expansion of existing business processes.- Managing deliveries and resolving dependencies, Client Relationship Management and internal interfacing for requirements.- Verified and approved that all Change and Release Management changes have proper approval, are documented, performed according to documented procedures and, that there is an audit trail of changes performed.

- Instrumental in handling LIC EDMS, E-courts & CBEC for project implementation, installation & support for servers, storage & networking devices.- Pivotal in handling an efficient support team and efficiently described as a SPOC and ensuring appropriate staff/ account management and prioritizing the essential activities.- Played a key role in managing and handling LIC support desk country wide with ensuring proactive updations/ hardware replacement on OS/ Software/ Hardware.- Conducive in building and reviewing functional specs documents for IT and business review according to business requirements to introduce migration change.- Spearheading delivery management activities to ensure maximum customer satisfaction and handling 35 technical resources and designing statement of work.- Managing multiple vendors and business partners- Ensuring appropriate staff/ account management and prioritizing the essential activities.- 35 direct reportees. 70 indirect reportees.

- Handled Core banking projects across North India for clients like BOI,UBI and BOB. Spearheading the entire gamut of installation of network design, new hardware installation and branch migration to core banking. Successfully handled:- Bank of India,Bank of Baroda & United Bank of India projects across North India.- Bank of Baroda (Modem) Networking Project across North India.- BSNL-Ericsson SLA based project across North India.- Router installation at Indian Railways countrywide(A CRISS Project).- Managed a large team of: Server Engineers in 24x7 environment entailing activities including installation,configuration & support for server, storage and network support of HP Net Servers and Storage Products,HP Proliant Servers, Data Storages & Backup Libraries.Conducive in spearheading installation and configuration of: - Servers & Storage at Agilent Technologies.- Network and Servers at NIIT,ST Microelectronics, Goodyear and DMRC (Delhi Metro.)- Cluster installation at Dainik Jagran and ABN Amro Bank.- Described as a SPOC for entire North and responsible for resource approval. 15+ direct reportees. 35+ Indirect reportees.

- Was leading a team of 12 and accountable for administration . - Have been efficiently handling the troubleshooting of all server, hardware / software and network issues on Windows platforms.