Gurpreet Singh Puri Email and Phone Number

- Network Implementation and Support.- Installation and Configuration of equipment such as Switches, CCTV, Wireless Access Points for Customers.- Installation of Firewalls to provide security to customers.- To troubleshoot network related issues and resolve them on priority.- To analyse logs of network devices and provide best services to customer.- To provide desktop, laptop support.- Applies various security patches and updating of Windows and installed software as per the security demand.

- Provides 1st and 2nd line desktop/laptop support throughout the various branches of the organization. - Worked with teammates to provide day/night support with-in the organization.They follows specific OLA Constraints for its Internal Service Delivery Operations.- The Primary Responsibilities of the Service Provider lies in meeting the OLA targets within a specific deadline pertaining to a SLA. - Developed solutions for a wide range of technical issues, 2nd line support include Software installation, monitoring, upgrades and configuration of Desktop/Laptop. - Installation and Configuration of various OS like XP/2003/Vista etc. - I worked independently as well as in team to produce positive results for user’s issues. This required me to set up a communication network with the client and the experience taught me to become more self- reliant. - Applies various security patches and updating of Windows and installed software as per the security demand. - Delivered time-critical services within a specific deadline pertaining to a SLA. Coordinated daily support issues of various sites to ensure systems are operational with high degree of reliability. - Remotely troubleshoot desktop/laptop issues all over the country within the organization. - Maintains all the records of the issues and work responsibly in a team to maintain SLA.