Gurpreet Singh Virdi Email and Phone Number

• Have a good experience in cloud/network security infrastructure. • Perform the Customer facing role for security operational teams on security product.• Troubleshoot complex network environments and providing detailed analysis and fixing issues within contractual obligation and SLA.• Implement standard/complex security specific changes in line with Customer security policies and change control processes. • Worked on ticketing tools: - Remedy, ServiceNow, NGSD, Encore. • Prepare Runbook, HLDs, KB Articles for the team and also provide technical/process training sessions. • Provide RCAs for re-occurring problems and derive preventive actions with stakeholders.• Work with design team for any new project for customers.• Perform risk assessments and CSI to enhance customer service.• Knowledge of Incident, Problem, Change, Risk and Project Management.

• Responsible for handling team operations that includes driving case backlog with the team, Assignation of casesto Engineer within defined SLA.• Act as Team lead, responsible for handling the escalation for the team..• Worked on EC2, VPC, S3, Security Group, routing table, subnets, VPC peering, Route 53, ELB and also provideincident support for the same.• Monitoring with the help of Cloudwatch, SNS.• Worked on ticketing tool : Service Now.• Follow-up with different internal teams and external vendors for incident resolution.

• L2 support for network Voice/Cloud customers by using Clarify CRM (Incident management tool).• Responsible for handling the escalated incidents.• Coordination with different teams across the globe for effective incident resolution.• Configuration and Troubleshooting of network Voice and Data devices.• Responsible fulfilment for CME, CUCM, Unity Connection, Voice Gateways, IP-Phones.• Troubleshooting of circuit switched network (TDM), VoIP network (IP), and IPT.• Provide around the clock monitoring & maintenance of equipment’s and extensive client interaction.• Build strong working relationships with designated Customers and local Telecom Providers

• Provide technical network support more than 6,000 nodes on various technologies like Lease Line, ISDN, RF, VSAT(provided by multiple service provider like BSNL, MTNL, AIRTEL, RELIANCE, HCL)• Handling and planning issues for NOC related operation• Handling helpdesk and L1 team operation as a team leader• Effectively coordinating with field engineers for remote leased line and ISDN commissioning / testing /maintenance and successfully remotely troubleshooting / identifying WAN and LAN related problems.• Configuration and troubleshooting of Cisco routers and switches.• Configuration of Lease Line circuits, Channelized E1, PRI & BRI Solutions.• IOS upgradation of Router and Switches