Gurpreet Singh Email & Phone Number

Mohali, India

• Managing a portfolio of Tier 1 strategic accounts, achieving a 98% gross retention rate and 110% net retention rate.• Provided post-implementation support, ensuring high levels of customer satisfaction and effective issue resolution.• Coordinated with product management and development teams to address and resolve product issues, enhancing overall customer experience.• Developed and maintained strong relationships with key stakeholders, acting as a customer advocate within the organization.• Training the team on product usage, QBR deliveries and data representation

Chandigarh Area, India

• Exceeded annual sales targets by developing and executing strategic plans.• Built and maintained long-lasting customer relationships, understanding their business needs and objectives.• Effectively communicated value propositions through proposals and presentations.

Chandigarh Area, India

• Established and managed a technical support contact center, serving US and Canadian clients.• Led a team of 10, developing new campaigns and sales strategies to achieve targets.• Monitored daily operations, ensuring budget compliance and effective service delivery.

Chandigarh, Chandigarh, India

• Led projects providing technical support to US and Canadian customers for clients like iYogi and Make My Trip.• Ensured compliance with defined SLAs and handled customer escalations.• Conducted training and development for team members, focusing on improving customer satisfaction.

Chandigarh

Key Responsibilities:Key Responsibilities:• Manage a team of 20 Quality Analysts.• Responsible for team’s productivity, Quality and driving results by identifying and rectifying bottlenecks.

Chandigarh Area, India

Key Responsibilities:• Responsible for advance resolution and its confirmation for a team of 15 agents.• Managing Tier 2 Level cases where inbound agents were unable to resolve the issue.• Worked as Virtual TSS and Manager in the absence of the respective authority.• Training needs identification and nomination.• Providing feedback to the Associates including technical assessment.

Customer Support

Chandigarh Area, India

Customer support executive for UP postpaid process.

Chandigarh Area, India