 Diagnosed and resolved complex technical issues on-site, minimizing downtime and ensuring optimal equipment performance. Currently enrolled at a Canadian post-secondary institution with a focus on computer science, engineering, or technology. Managed installation, maintenance, and repair projects, adhering to timelines and budget constraints while exceeding client expectations. Experience or understanding of programming languages, databases, platforms, frameworks, design techniques and tools, code management tooling, and/or web technologies. Adaptability to deep knowledge and understanding of the business process constraints, organizational practices, and disciplines. Excellent interpersonal and highly developed communication skills (verbal and written).  Exceptional listening & communication skills .Utilized MS Office tools including Word, Excel, PowerPoint, and Outlook for creating comprehensive reports, presentations, and documentation. Confidence and the ability to lead and manage a significant business management workstream in an area of moderate risk, complexity, and scope. Automated tasks and improved efficiency by developing Shell/Python scripts and ensured environment configuration and code integrity. Provided 24/7 on-call support for network security solutions, demonstrating strong problem- solving skills and a client-focused approach.