Gurpreet Jagdev Email and Phone Number

Dynamic and multi-faceted professional with 20+ years of diverse career journey including progression from software development roles to leading system testing, system integration, product support, technical consultancy, technical management, program management, digital transformation projects, telecom data analytics, process automation using AI/ML and Customer Support Management.Proven expertise in managing customer support projects from planning to implementation, with the most recent assignment as Customer Support Manager for Docomo Pacific at NOKIA, ensuring efficient resolution of customer issues for customer’s complete mobile network portfolio up to client satisfaction.Technical Program Manager with excellence in leading large-scale & complex projectsinvolving new feature implementation in live customer network; presenting changes, issues, risks, and contingency plans to balance project resources, schedules, cost, and scope. Client Advocate with strong ability to build and maintain strong, long-term relationships with key clients, acting as the primary point of contact for business interactions.Develop and execute client-specific strategies to grow accounts and increase revenue. Experience in resolving customer issues from live networks for global clients, handling global emergencies, conducting RCA, and collaborating with R&D for customer solutions and product enhancements.Extensive international exposure across the US, Finland, France, Portugal, Africa, Turkey, and Bangladesh, working with diverse technologies and adapting to various cultures and environments.Known for adaptability, quick learning, and the ability to rapidly acquire new skills, technologies, and insights to achieve timely and impactful outcomes.