Onboarded clients & managed a portfolio of 30+ accounts with a total ARR of $4M+ spanning across different verticals (Ecomm, Fintech, Gaming etc)Educated client’s cross functional teams (Marketing, Product, Analytics etc) on Mobile measurement, attribution basics & marketing analytics.Showcased value generation & business growth by conducting regular Executive Business Reviews (EBR) with CXs of the companies.

Managed digital growth for multiple (India+MEA) clients with notifications for one of the largest accounts ranging up to 10 million per day.Planned strategies to launch engagements across Web Push, Email, SMS, and social media channels to increase net-adoption of platform by 5% monthly.Took ownership of business objectives, analyzing ROI, strategic planning, and helping teams to align together to accomplish defined OKRs.Designed innovative processes for efficient management and… Show more Managed digital growth for multiple (India+MEA) clients with notifications for one of the largest accounts ranging up to 10 million per day.Planned strategies to launch engagements across Web Push, Email, SMS, and social media channels to increase net-adoption of platform by 5% monthly.Took ownership of business objectives, analyzing ROI, strategic planning, and helping teams to align together to accomplish defined OKRs.Designed innovative processes for efficient management and reduced turn-around time. Assisted in product development by streamlining product roadmap and prioritizing client requested features. Show less

On-boarded new clients after defining and evaluating business objectives and work practices.Traveled to UAE to attend and present in Quarterly Business Reviews (QBR) for clients like Citi UAE and Emirates NBD.Was awarded "Spot Award" by the reporting manager for owning an inactive account and streamlining monthly plans to fruition. Monitored digital growth and recorded a 20% increase in engagement by suggesting campaign strategies.Reported and analysed huge amounts of customer… Show more On-boarded new clients after defining and evaluating business objectives and work practices.Traveled to UAE to attend and present in Quarterly Business Reviews (QBR) for clients like Citi UAE and Emirates NBD.Was awarded "Spot Award" by the reporting manager for owning an inactive account and streamlining monthly plans to fruition. Monitored digital growth and recorded a 20% increase in engagement by suggesting campaign strategies.Reported and analysed huge amounts of customer data for improving methodologies to increase business performance. Show less

Performed multiple levels of system diagnosis and resolved complex issues related to client’s subscribed software services with quick turn-around time.Took ownership of coordination, investigation, and documentation of these systems and business incidents.Built processes to enable better resolution for some of the frequent customer issues.

Interpreted errors and asserted the risk of events to protect client services.Contributed to internal and external knowledge base articles for training and reference purposes.