Software asset management for Globally all sitesnegotiations procurementvendor management including SLA management

Flexera FNMP trainedITAM consultancy for a leading bankSAM Consultancy for leading training companyOperations and process improvement for MNC trading company

 Managing the Global Asset management for the organization and catering to all the locations. Managing the SLM / SLC for the organization Vendor management including SLA Management. Financial management for the IT asset management function. IT Procurement including product and vendor selection. Defined the asset tagging policy Working with Oracle, IBM and SAP teams for better utilization of resources and tools

I managed the centralized Service Desk for the organization with a team of outsourced hand and feet support. Also handling the asset management to provide high availability with low inventory holdings. Doing the IT procurement and freezing the specs for the purchases. I am also responsible for Vendor and SLA management. Achievements• IT Asset standardization for bulk purchase benefit and lower cost of ownership resulting in 15% cost savings • Designed the IT infrastructure and… Show more I managed the centralized Service Desk for the organization with a team of outsourced hand and feet support. Also handling the asset management to provide high availability with low inventory holdings. Doing the IT procurement and freezing the specs for the purchases. I am also responsible for Vendor and SLA management. Achievements• IT Asset standardization for bulk purchase benefit and lower cost of ownership resulting in 15% cost savings • Designed the IT infrastructure and setup all business applications / data center for the airline.• Launched the airports and did the cutover from testing to production for Delhi, Pune, Guwahati, Imphal and Baroda.• Setup the ServiceDesk for the organization.• Setup the pilot CBT Lab for pilot training Show less

I was responsible for production support for the Noida centre and was also doing IT Service Delivery for a leading client. I was leading In-house team of Voice, data and server administrators, also handing more than 50 outsourced resources. Achievements• Key member of the ISO and BS7799 revalidation team and compliance team for SAS70 / SOX preparedness audit• BCP / DR planning and execution for a key process• Rewritten the technology process and policy manual

I was heading the Information Technology for the organization and set up the entire IT processes and procedures. I was the focal point for all vendor and SLA management. Achievements• Design and implementation complete infrastructure for 1 million Sq feet BPO including LAN / WAN and Data Centre in 4 weeks from design to delivery.• Was the management representative and led the ISO certification process.• Designed and delivered VSAT network for group company (engaged in Oil… Show more I was heading the Information Technology for the organization and set up the entire IT processes and procedures. I was the focal point for all vendor and SLA management. Achievements• Design and implementation complete infrastructure for 1 million Sq feet BPO including LAN / WAN and Data Centre in 4 weeks from design to delivery.• Was the management representative and led the ISO certification process.• Designed and delivered VSAT network for group company (engaged in Oil exploration) Show less

I was heading the Information Technology for India Operations and set up the processes and procedures for all IT related activity. I was leading the Release management team for doing regular updates and releasing new products. I was also responsible for liaison work with ISP and local infrastructure provider for Data links and IPLC.Achievements• Set up a Network Operation center for doing round the clock monitoring for US servers.• Released Andale Autos site, which was specially… Show more I was heading the Information Technology for India Operations and set up the processes and procedures for all IT related activity. I was leading the Release management team for doing regular updates and releasing new products. I was also responsible for liaison work with ISP and local infrastructure provider for Data links and IPLC.Achievements• Set up a Network Operation center for doing round the clock monitoring for US servers.• Released Andale Autos site, which was specially, designed to work with eBay Motors.• Setup the remote Helpdesk for both the US and India to manage LAN and MS Exchange administration Show less

I was responsible for Information Security for the organization and was looking after VSAT links for the JV. I was also looking after the local helpdesk. I was working with different vendors for upkeep of various support services like email, VPN and was doing internal security reviews for the company including implementation of remediesAchievements• Created the information security policy for the organization along with numerous policies & procedures for smooth running of… Show more I was responsible for Information Security for the organization and was looking after VSAT links for the JV. I was also looking after the local helpdesk. I was working with different vendors for upkeep of various support services like email, VPN and was doing internal security reviews for the company including implementation of remediesAchievements• Created the information security policy for the organization along with numerous policies & procedures for smooth running of day-to-day operations, Deployed the same across 14 branches.• Conceptualized & implemented software for ID Control & management to track all ID’s for all users across all 35 branches.• Set up the software version control system to track all the in-house developed software’s.• Carried out security audits for the company and other GE Companies. Documented and tracked remedial plans to completion.• Setup and trained the helpdesk team to handle daily tasks of security and network administration.• Delivered security training to different cross-functional teams and conducted security awareness training’s for all joiners (Full time, Contracts, and Outsourced). Trained around 1000 people.• Achieved upto 1000% increase on metrics scores as per Global Security Guidelines for GE by making daily tracking sheets for different security and operational activities.• Improved network performance by using six sigma techniques and process improvements.• Created policy documents, which have been chosen as best practices by global security and are parts of global best practice documents.. Show less

I set up the cyber centre and was managing the network at the council. Also I implemented the helpdesk and made the periodic reports for the same. Achievements• Setting up of cyber centre at Delhi and creating policies and procedures, which were duplicated across all British Council Cyber Center’s in India.• Rollout of MS exchange and Win-NT across India.• Implemented the anti-virus solutions and policy formation for regular updation.• Designed and implemented the… Show more I set up the cyber centre and was managing the network at the council. Also I implemented the helpdesk and made the periodic reports for the same. Achievements• Setting up of cyber centre at Delhi and creating policies and procedures, which were duplicated across all British Council Cyber Center’s in India.• Rollout of MS exchange and Win-NT across India.• Implemented the anti-virus solutions and policy formation for regular updation.• Designed and implemented the network for Bhopal and Hyderabad office. Show less

I along with other was providing turnkey solutions to customers that include design and implementation of local area network, timely completion of projects and providing training of personnel at client’s place. I was heading purchases and inventories control related to information technology and Ensuring low inventory holding levels and not blocking company’s resources. Also set up an telephone help service to attend to customers' problems.Achievements• Designed and implemented the… Show more I along with other was providing turnkey solutions to customers that include design and implementation of local area network, timely completion of projects and providing training of personnel at client’s place. I was heading purchases and inventories control related to information technology and Ensuring low inventory holding levels and not blocking company’s resources. Also set up an telephone help service to attend to customers' problems.Achievements• Designed and implemented the network for Social Work & Research Centre (SWRC), Tilonia.• Redesigned and upgraded the network for French embassy and French school in New Delhi.• Team Member of the core team for software development. Some of the projects implemented includeo Fleet Tracking System for InterRent - Dubai.o Financial Accounting Software for Sawhney Tyres. o Marketing Support System for DISC (Information Technology) Pvt. Ltd. Show less